Premium Luxury Customer Care Specialist (Flexible Hours)

Valiram; Subang Jaya; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Staff cafe access

Job summary

Valiram is seeking a customer service representative to deliver excellent experiences to customers across email, phone and chat. You will address issues swiftly, provide effective solutions, and act as a brand ambassador, reflecting Valiram's luxury standards in every interaction.

Based in Subang, you will join a diverse team with a passion for premium brands and e-commerce. The role emphasizes friendly, concise communication and proactive problem solving to ensure high customer satisfaction.

Qualifications

• Minimum 1 year of related experience in Customer Services.

Responsibilities

• Respond to customer queries via email, phone or chat in a non-scripted environment.
• Provide great customer experience with a professional, courteous and enthusiastic demeanor.
• Diagnose and troubleshoot customer issues focusing on timely resolutions.
• Be a brand ambassador by living Valiram's values during interactions.
• Escalate complex cases to supervisors with proper context.

Skills

Communication

Problem solving

Typing speed

Customer service mindset

Chat/DM proficiency

Education

Diploma / STPM

Job description

Valiram is seeking a customer service representative to deliver excellent experiences to customers across email, phone and chat. You will address issues swiftly, provide effective solutions, and act as a brand ambassador, reflecting Valiram's luxury standards in every interaction.

Based in Subang, you will join a diverse team with a passion for premium brands and e-commerce. The role emphasizes friendly, concise communication and proactive problem solving to ensure high customer satisfaction.