Luxury Brand Customer Experience Specialist

Valiram; Subang Jaya; On-site; MYR 40,000 - 54,000; Full time

Job summary

Valiram in Malaysia is seeking a friendly and professional Customer Service Advisor to deliver exceptional experiences across email, phone and chat channels.

You will handle inquiries, resolve issues, and act as a brand ambassador for premium labels, while maintaining accurate records and contributing to process improvements. Local candidates with at least 1 year in customer services and strong written English are encouraged to apply.

Qualifications

• At least 1 year of experience in customer services.
• Excellent written and spoken English; strong communication etiquette.
• Comfort with chat, email and phone interactions in a non-scripted environment.

Responsibilities

• Respond to customer queries via email, phone or chat with a courteous and professional tone.
• Deliver great customer experiences and brand ambassador interactions.
• Identify and resolve issues related to orders, payments and account information.
• Escalate complex cases to supervisor with sufficient context and details.
• Maintain attendance, punctuality and collaboration with teammates and stakeholders.

Skills

Customer Service

Chat Support

Written Communication

Typing 36WPM

Education

STPM

Diploma

Job description

Valiram in Malaysia is seeking a friendly and professional Customer Service Advisor to deliver exceptional experiences across email, phone and chat channels.

You will handle inquiries, resolve issues, and act as a brand ambassador for premium labels, while maintaining accurate records and contributing to process improvements. Local candidates with at least 1 year in customer services and strong written English are encouraged to apply.