Premier Centre Manager - Miri

OCBC; Miri; On-site; MYR 72,000 - 120,000; Full time

Job summary

OCBC Malaysia in Miri is recruiting a Branch Sales Manager to lead the Branch Sales and Sales Support Team within Premier Centre, driving revenue, service excellence, and risk-aware operations.

You will promote sales methodologies and Financial Journeys, develop staff competencies, recruit and retain talent, and optimize customer interaction tools to deliver consistent results while meeting regulatory requirements and audit standards.

Qualifications

• Degree in banking and finance, accounting or business administration.
• Sound financial knowledge.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.

Responsibilities

• Lead the Branch Sales and Sales Support Team to achieve revenue targets.
• Promote sales methodologies and Financial Journeys to drive targets.
• Develop staff competencies and service quality.
• Recruitment and staff retention to maintain low attrition.
• In charge of optimizing customer interaction tools to deliver results.
• Ensure branch compliance with statutory and regulatory requirements.

Skills

Team leadership

Sales strategy

Communication

Regulatory knowledge

Education

Bachelor's degree in Banking and Finance / Business Administration

Job description

• To effectively and efficiently manage the Branch resources to achieve the targets / standards for sales, high-level, consistent service quality and risk management.
• Manage the Branch Sales and Sales Support Team of Consumer Banking for Premier Centre to achieve revenue targets for the branch.
• Promote usage of sales methodology and Financial Journeys to achieve targets.
• Build and develop staff competencies and sales & service qualities.
• Increase staff productivity.
• In charge of recruitment and maintain low staff attrition.
• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results.
• Achieve branch compliance in all statutory and regulatory requirements.
• Achieve a Pass in Internal & External Audit, Health Checks and Call.

Requirements:

• Degree in banking and finance, accounting or business administration, with at least 2 years’ experience in branch banking/Premier Centres with exposure in sales, service & operational aspects.
• Sound financial knowledge.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.