Branch Manager (Penang)

CIMB; Penang; On-site; MYR 90,000 - 120,000; Full time

Job summary

CIMB in Penang seeks a Branch Manager to lead a busy banking branch, driving sales, service quality, and regulatory compliance. You will motivate staff, manage day-to-day operations, and build enduring relationships with customers and the local community.

The role requires solid leadership in banking, strong sales performance, and knowledge of banking products. A proactive, customer-centric approach is essential for success in a high-energy, results-driven environment.

Qualifications

• Must have strong leadership or managerial experience in banking/financial services.
• Proven ability to drive sales and deliver excellent customer service.
• Knowledge of banking products and services; ability to cross-sell.
• Experience in branch operations and compliance controls.

Responsibilities

• Oversee sales, service and compliance to ensure top-notch performance.
• Inspire and guide staff toward achieving goals and exceeding expectations.
• Develop new business opportunities while maintaining strong relationships with customers and the community.
• Uphold branch standards with high levels of compliance, safety, and security.

Skills

Leadership

Sales achievement

Customer service

Branch operations

Banking licenses

Job description

• Drive Branch Excellence - oversee sales, service and compliance to ensure top-notch performance;
• Inspire Your Team - guide, motivate, and drive your staff toward achieving shared goals and exceeding expectations;
• Build Strong Relationships - develop new business opportunities while maintaining strong connections with customers and the community;
• Uphold Standards - ensure the branch adheres to the highest levels of compliance, safety, and security.

Job Requirements:

• Preferably Managers specializing in Banking / Financial Services or equivalent
• Min. 2 years experience in branch operations, compliance or in leadership / management role
• Good knowledge of banking products and services with strong customer service skills
• Has wealth & banca product licenses (IPPC, FIMM, PCE, CEILI & TBE) will be an added advantage
• Possess high energy level with proven track record in sales achievement
• Comfortable with a goal oriented environment.

Only shortlisted candidates will be notified.