Premier Relationship Manager - Johor Bahru

OCBC; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

OCBC is seeking a Sales-oriented professional to provide financial solutions for Premier Banking customers and expand the Premier Franchise through targeted marketing initiatives.

You will plan and participate in events, build sustainable customer relationships, and proactively engage customers to maintain high satisfaction while ensuring compliance with policies.

Qualifications

• Bachelor’s degree from an accredited university/college.
• Strong interest in financial planning and sales environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide appropriate financial solutions to Premier Banking customers and grow the Premier Franchise via marketing initiatives.
• Plan, organize, participate and execute events and sales activities aligned with Premier Banking direction.
• Provide excellent customer experience across touchpoints and build sustainable customer relationships.
• Engage Premier Banking customers proactively to ensure ongoing satisfaction and timely follow-ups.
• Adhere to policies, regulatory risk, and ensure proper reporting and compliance.

Skills

Sales

Client relationship

Interpersonal skills

Communication skills

Licenses (PCE, CEILI, FIMM)

Education

Bachelor’s degree

Job description

The Group Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

• To provide appropriate financial solutions to our Premier Banking customers and expand the Premier Franchise by acquiring new Premier Banking customers via various marketing initiatives.
• To plan, organize, participate and execute event and sales activities inline with the Premier Banking business direction and related sales initiatives.

Service

• To provide excellent customer experience to our Premier Banking customers at all touch points via 3 distinctive service elements ie cared for, excellent and enhanced value.
• To build sustainable relationship with our Premier Banking customers though timely follow-ups and anticipation of customers’ needs.
• To proactively engage Premier Banking customers to achieve continuous customer satisfaction.

Compliance

• To adhere to all related policies, regulatory risk and compliance matters.
• To ensure no operational and control lapses.
• To ensure timely submission of reports for both statutory and regulatory.
• To ensure zero defect in account opening, sales transactions execution, loan submission and related matters.

Job Requirements:

• Bachelor’s degree, in any field, from an accredited university / colleges.
• Possess strong interest in financial planning, investment and keen to work in a sales driven environment.
• Preferably with 3 - 5 years’ experience in sales and client relationship experience.
• Must possess the required licenses (e.g PCE, CEILI & FIMM); IPPC will be an added advantage.
• Possess good interpersonal and communication skills; able to deliver high quality customer service.
• Possess a valid driving license & own transport.