Premier Relationship Manager - Subang Jaya

OCBC; Subang Jaya; On-site; MYR 45,000 - 75,000; Full time

Job summary

OCBC in Subang Jaya is seeking a qualified candidate to provide Premier Banking solutions and enhance customer satisfaction. This role involves marketing initiatives to acquire new Premier Banking customers and ensuring compliance with regulatory standards. Candidates should possess a Bachelor's degree and have 3-5 years of experience in sales, alongside strong communication skills and the ability to deliver high-quality customer service. A valid driving license and own transport are also required.

Qualifications

• Bachelor’s degree from an accredited university/college.
• Strong interest in financial planning and investment.
• 3 - 5 years’ experience in sales and client relationships.
• Required licenses: PCE, CEILI & FIMM; IPPC is a plus.
• Good interpersonal and communication skills.
• Valid driving license & own transport.

Responsibilities

• Provide financial solutions to Premier Banking customers.
• Expand Premier Franchise through marketing initiatives.
• Deliver excellent customer experience.
• Build sustainable relationships with customers.
• Adhere to policies and compliance requirements.

Skills

Financial planning

Sales experience

Customer service

Interpersonal skills

Education

Bachelor’s degree

Job description

The Group Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

• To provide appropriate financial solutions to our Premier Banking customers and expand the Premier Franchise by acquiring new Premier Banking customers via various marketing initiatives.
• To plan, organize, participate and execute event and sales activities inline with the Premier Banking business direction and related sales initiatives.

Service

• To provide excellent customer experience to our Premier Banking customers at all touch points via 3 distinctive service elements ie cared for, excellent and enhanced value.
• To build sustainable relationship with our Premier Banking customers through timely follow-ups and anticipation of customers’ needs.
• To proactively engage Premier Banking customers to achieve continuous customer satisfaction.

Compliance

• To adhere to all related policies, regulatory risk and compliance matters
• To ensure no operational and control lapses
• To ensure timely submission of reports for both statutory and regulatory
• To ensure zero defect in account opening, sales transactions execution, loan submission and related matters.

Job Requirements

• Bachelor’s degree, in any field, from an accredited university / colleges
• Possess strong interest in financial planning, investment and keen to work in a sales driven environment;
• Preferably with 3 - 5 years’ experience in sales and client relationship experience.
• Must possess the required licenses (e.g PCE, CEILI & FIMM); IPPC will be an added advantage.
• Possess good interpersonal and communication skills; able to deliver high quality customer service
• Possess a valid driving license & own transport.