Consumer Branch Manager (Miri)

OCBC; Miri; On-site; MYR 120,000 - 180,000; Full time

Job summary

OCBC Malaysia is seeking an experienced Branch Banking & Premier Banking Sales Manager to lead the consumer sales teams and drive revenue while ensuring service quality and compliance. The role focuses on managing branch resources, cross-selling, and building partnerships with IQ Corporates.

The ideal candidate has at least 5 years of branch banking experience, strong communication skills, and solid knowledge of banking laws and practices.

Qualifications

• Degree in banking and finance, accounting or business administration.
• At least 5 years’ experience in branch banking with exposure to sales and service.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.

Responsibilities

• Lead and develop the consumer sales team for Branch Banking and Premier Banking.
• Achieve revenue targets for the branch with strong risk management.
• Build business partnerships and reciprocal relationships.
• Recruitment and staff retention to maintain low attrition.
• Coordinate with IQ Corporates for cross-selling and growth.

Skills

Sales leadership

Branch banking

Relationship management

Regulatory knowledge

Recruitment

Education

Degree in banking and finance, accounting or business administration

Job description

• To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management.
• Build business partners and reciprocal business relationships.
• Manage the Sales Team Manager(s) of Consumer Banking, Branch Banking, and Premier Banking (if any) to achieve revenue targets for the branch.
• To be responsible to implement the structured engagement process with Workplace Banking Acquisition Team for incremental acquisition of new companies and individual staff accounts for the branch.
• To be responsible for the branch’s overall relationship with the IQ Corporates for continued business growth opportunity (includes cross selling).
• To ensure Team Manager / Deputy Team Manager plan, manage and oversee the running of iQ New / Existing corporates roadshows/events.
• Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities.
• Promote usage of sales & service methodology to achieve targets.
• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results.
• Achieve consumer sales team compliance in all statutory and regulatory requirements.
• Achieve a Pass in Internal & External Audit, Health Checks and Call Backs.
• Build and develop staff competencies and leadership qualities.
• In charge of recruitment and maintain low staff attrition.

Requirements:

• Degree in banking and finance, accounting or business administration, with at least 5 years’ experience in branch banking with exposure in sales, service & operational aspects.
• Sound financial knowledge.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.