Port Klang Customs Brokerage Team Lead

Maersk; Port Klang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Maersk, a global leader in logistics, seeks an experienced customs brokerage professional to manage vendors and ensure timely, compliant declarations in Port Klang Free Zone. You will oversee COO/CNM governance, drive RFT improvements, and mentor customs teams on HS codes and valuation, while monitoring regulatory changes and maintaining high service standards.

The role requires 5–8 years in customs brokerage with 3+ years hands-on experience, strong English skills, and a relevant

Qualifications

• Minimum 5–8 years of experience in customs brokerage management.
• Fluency in English and local dialects where applicable.
• Possession of at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, or Professional Degree in Logistics/Transportation, Business Studies, Administration, Management, or an equivalent field.
• Minimum 3 years of hands‑on experience in customs house brokerage or a related field.

Responsibilities

• Manage vendors to ensure timely customs declarations, adherence to KPIs, and full compliance with company SOPs.
• Drive process efficiency by monitoring and improving the Right First Time (RFT) declaration rate.
• Oversee OGA-related scope, including the issuance and governance of B2B Certificates of Origin (COO) and Certificates of Non-Manipulation (CNM).
• Conduct internal compliance health checks to proactively identify and mitigate risks ahead of official customs audits.
• Provide technical guidance and mentorship to customs teams on complex HS code classifications and valuation methods.
• Monitor changes in customs regulations and communicate updates clearly to all relevant stakeholders (internal, external, and customers).
• Demonstrate strong working knowledge of K1, K2, K8, K9, ZB, and FTA declaration processes.
• Ensure the efficient and timely clearance of shipments while delivering high-quality support within the customs house brokerage function.
• Enforce full compliance with the company’s high-performance standards, particularly in customer service delivery.

Skills

Customs brokerage management

Regulatory compliance

Stakeholder communication

Team mentorship

Process improvement

Education

Diploma / Degree in Logistics or related

Job description

Maersk, a global leader in logistics, seeks an experienced customs brokerage professional to manage vendors and ensure timely, compliant declarations in Port Klang Free Zone. You will oversee COO/CNM governance, drive RFT improvements, and mentor customs teams on HS codes and valuation, while monitoring regulatory changes and maintaining high service standards.

The role requires 5–8 years in customs brokerage with 3+ years hands-on experience, strong English skills, and a relevant