Custom House Brokerage Team Leader

Maersk Line Limited; Port Klang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Maersk, a global leader in logistics, seeks an experienced customs brokerage professional to manage vendors and ensure timely, compliant declarations in Port Klang Free Zone. You will oversee COO/CNM governance, drive RFT improvements, and mentor customs teams on HS codes and valuation, while monitoring regulatory changes and maintaining high service standards.

The role requires 5–8 years in customs brokerage with 3+ years hands-on experience, strong English skills, and a relevant

Qualifications

• Minimum 5–8 years of experience in customs brokerage management.
• Fluency in English and local dialects where applicable.
• Possession of at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, or Professional Degree in Logistics/Transportation, Business Studies, Administration, Management, or an equivalent field.
• Minimum 3 years of hands‑on experience in customs house brokerage or a related field.

Responsibilities

• Manage vendors to ensure timely customs declarations, adherence to KPIs, and full compliance with company SOPs.
• Drive process efficiency by monitoring and improving the Right First Time (RFT) declaration rate.
• Oversee OGA-related scope, including the issuance and governance of B2B Certificates of Origin (COO) and Certificates of Non-Manipulation (CNM).
• Conduct internal compliance health checks to proactively identify and mitigate risks ahead of official customs audits.
• Provide technical guidance and mentorship to customs teams on complex HS code classifications and valuation methods.
• Monitor changes in customs regulations and communicate updates clearly to all relevant stakeholders (internal, external, and customers).
• Demonstrate strong working knowledge of K1, K2, K8, K9, ZB, and FTA declaration processes.
• Ensure the efficient and timely clearance of shipments while delivering high-quality support within the customs house brokerage function.
• Enforce full compliance with the company’s high-performance standards, particularly in customer service delivery.

Skills

Customs brokerage management

Regulatory compliance

Stakeholder communication

Team mentorship

Process improvement

Education

Diploma / Degree in Logistics or related

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

Manage vendors to ensure timely customs declarations, adherence to KPIs, and full compliance with company SOPs.

Drive process efficiency by monitoring and improving the Right First Time (RFT) declaration rate.

Oversee OGA-related scope, including the issuance and governance of B2B Certificates of Origin (COO) and Certificates of Non-Manipulation (CNM).

Conduct internal compliance health checks to proactively identify and mitigate risks ahead of official customs audits.

Provide technical guidance and mentorship to customs teams on complex HS code classifications and valuation methods.

Monitor changes in customs regulations and communicate updates clearly to all relevant stakeholders (internal, external, and customers).

Demonstrate strong working knowledge of K1, K2, K8, K9, ZB, and FTA declaration processes.

Ensure the efficient and timely clearance of shipments while delivering high-quality support within the customs house brokerage function.

Enforce full compliance with the company’s high-performance standards, particularly in customer service delivery.

Minimum 5–8 years of experience in customs brokerage management.

Fluency in English and local dialects where applicable.

Possession of at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, or Professional Degree in Logistics/Transportation, Business Studies, Administration, Management, or an equivalent field.

Minimum 3 years of hands‑on experience in customs house brokerage or a related field.

Strong understanding of customs processes in Malaysia.

Solid knowledge of Malaysian customs regulations and laws, including HS codes, Certificates of Origin (C/O), and customs privileges or exemptions.

Applicants must be willing to work in Port Klang Free Zone (PKFZ).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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