Policy Servicing Analyst (12 months contract)

Zurich Insurance; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking an operational support role for Life & Family services. The position involves handling service requests, participating in system enhancements, and providing data analysis support. Candidates should have at least 1 year of experience in the insurance industry and strong communication skills. This role offers a 12 months contract with full-time hours.

Qualifications

• Minimum 1 year working experience in the Insurance Industry.
• Strong inter-personal skills and ability to communicate effectively.

Responsibilities

• Support processing of servicing requests and approvals.
• Assist in system enhancement and process improvement projects.
• Provide operational support including reporting and data analysis.

Skills

PC literate

Excellent communication skills

Knowledge in Life Insurance

Education

Degree or Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Responsibilities

• Support Life and Family Servicing requests processing and approve up to authority limit assigned.
• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Provide operational supports including reporting, data analysis and update working instructions / Standard Operating Procedures.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.

Qualifications/Experience

• Education: Degree or Diploma with relevant experience
• Experience: Minimum 1 year working experience in Insurance Industry

Technical Skills

• Essential: PC literate and excellent in communication skills
• Desirable: Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill. Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.

Job Details

• Location: Kuala Lumpur, Malaysia (MY - Kuala Lumpur)
• Schedule: Full Time
• Contract type: 12 months contract