Policy Issuance & Endorsement Specialist

Tune Protect Group; Kuala Lumpur; On-site; MYR 8,900 - 13,000; Full time

Job description

The Executive, Policy Processing, is responsible for supporting the issuance and endorsement of policies across all products, ensuring accuracy, timeliness, and compliance with service-level agreements (SLA). The role requires close coordination with business units, branches, and internal teams to deliver high-quality service to customers and intermediaries.

Job Description

• Learn and perform issuance and endorsement processing for all products.
• Process policy/endorsement issuance in line with SLA and service standards.
• Follow up with Business Units/Branches on incomplete documentation or information.
• Respond promptly to inquiries from Business Units/Branches regarding policy servicing matters.
• Ensure compliance with SOPs, regulatory guidelines, and company policies.
• Support testing of new products and system enhancements.
• Handle customer (internal/external) inquiries professionally and efficiently.
• Perform other duties or ad-hoc tasks as assigned.

Job Requirement

• Candidate should possess a Bachelor's Degree or equivalent in all business fields
• Preferably Executive specializing in Finance / Banking / Insurance or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay language for both spoken and written
• 1 Part-Time position available