English customer support（Chat/Email）

Private Advertiser; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is hiring for a Mandarin-speaking customer service role focused on the gaming sector. You will handle daily player complaints and inquiries, and respond to questions via email.

English is sufficient for communication, but Chinese fluency is required for all interactions. Strong writing, service mindset, and the ability to work under pressure are essential. Prior game customer service experience is preferred.

Qualifications

• Proficiency in English is sufficient for communication; Chinese is required.
• Mandarin-speaking candidates are preferred.
• Good business writing skills and strong service awareness are essential.
• Experience in game customer service is a plus.

Responsibilities

• Handle daily player complaints and inquiries, and respond to player questions via email.
• Summarize and prepare complaint reports.

Skills

Mandarin language

English communication

Customer service

Teamwork

Job description

This position requires knowledge of Chinese，Need to be able to communicate normally in Chinese，If you can speak Chinese, you are welcome to actively submit your resume. Thank you~

Key Responsibilities

Handle daily player complaints and inquiries, and respond to player questions via email.

Summarize and prepare complaint reports.

Job Requirements

Proficiency in English is sufficient for communication Chinese is required.
Excellent communication skills. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Good business writing skills, strong service awareness, professionalism, communication and adaptability.

Passionate about the game industry; familiar with mobile games, online games, and mainstream titles.

Strong learning ability and team spirit; able to work under pressure.

Game customer service or other customer service experience is preferred.