Lab technical support Engineer

Thundersoft; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Thundersoft in Penang, Malaysia, is seeking personnel for comprehensive lab operations, including equipment inventory, asset records, cross-site transfers, and lab infrastructure readiness. The role covers testing, benchmarking, and automation across hardware, software, and networks to enable rapid lab configurations and secure data handling.

You will work on system setup, hardware validation, network configuration, automation with Python/Bash/Ansible, and performance testing, within a rotating

Responsibilities

• Equipment and Silicon Inventory Lifecycle Management
• Asset Records, Identification and Inventory Reconciliation
• Equipment Receiving, Inspection and Damage Management
• Silicon and High-Value Hardware Control
• Shipment, Customs and Cross-Site Transfer Management
• Equipment Relocation, Storage and Physical Organization
• Workbench Staging and Test-Equipment Preparation
• Lab Infrastructure, Environment and Resource Readiness
• Lab Task, Jira, Tracking and Reporting Management
• Cross-Functional Lab Operations
• System Setup, OS Deployment and Lifecycle Management
• Hardware Installation and Compatibility Validation
• System Inspection, Troubleshooting and Root-Cause Analysis
• Firmware Deployment, Version Management and Validation
• Remote-Management and Lab Enablement
• Access, Credential, Certificate and License Management
• System Testing, Validation and Technical Analysis
• Rack Deployment, Infrastructure and Cable Management
• Network Switch, VLAN and Link-Aggregation Configuration
• Network Implementation, Migration and Troubleshooting
• Specialized Network and Customer Environment Enablement
• Infrastructure Monitoring, Incident Response and Security Remediation
• Configuration Management, Automation and Baseline Validation
• Technical Documentation, Procedures and Status Reporting
• Technical Task Management, Escalation and Coordination
• Setup, integrate & deploy VRC (Verified Reference Configurations) and AI-VRB (Verified Reference Blueprints) applications, containers, models, and drivers on Intel CPU and accelerator platforms.
• Execute functional, performance, and stability tests for throughput, latency, power, and utilization.
• Compare results against baselines, identify bottlenecks/regressions, and maintain reproducible test packages.
• Build and integrate multimodal components for media ingest, decode, preprocessing, AI inference, and analytics.
• Develop applications, APIs, and scripts for end-to-end testing, troubleshooting, and performance validation.
• Automate lab setup, benchmarking, and telemetry using Python, Bash, Ansible, and AI frameworks.
• Integrate inference runtimes, model serving, and agentic/multimodal tools into solution deployments.
• Coordinate with architecture, platform, and lab teams, providing regular status updates and technical reports.
• Comply with all security, data-handling, and Green Badge requirements, including customer- and vendor-facing limitations.

Job description

Note: This role requires shift‑work. Please only apply if you are willing to work rotating shifts.

Scope of Work & Deliverables

Lab Operations

• Equipment and Silicon Inventory Lifecycle Management
• Asset Records, Identification and Inventory Reconciliation
• Equipment Receiving, Inspection and Damage Management
• Silicon and High-Value Hardware Control
• Shipment, Customs and Cross-Site Transfer Management
• Equipment Relocation, Storage and Physical Organization
• Workbench Staging and Test-Equipment Preparation
• Lab Infrastructure, Environment and Resource Readiness
• Lab Task, Jira, Tracking and Reporting Management
• Cross-Functional Lab Operations

Project Technical Operations

• Systems/Platforms
• System Setup, OS Deployment and Lifecycle Management
• Hardware Installation and Compatibility Validation
• System Inspection, Troubleshooting and Root-Cause Analysis
• Firmware Deployment, Version Management and Validation
• Remote-Management and Lab Enablement
• Access, Credential, Certificate and License Management
• System Testing, Validation and Technical Analysis
• Rack Deployment, Infrastructure and Cable Management
• Networks
• Network Switch, VLAN and Link-Aggregation Configuration
• Network Implementation, Migration and Troubleshooting
• Specialized Network and Customer Environment Enablement
• Management
• Infrastructure Monitoring, Incident Response and Security Remediation
• Configuration Management, Automation and Baseline Validation
• Technical Documentation, Procedures and Status Reporting
• Technical Task Management, Escalation and Coordination
• Solution Enabling and Benchmarking
• Setup, integrate & deploy VRC (Verified Reference Configurations) and AI-VRB (Verified Reference Blueprints) applications, containers, models, and drivers on Intel CPU and accelerator platforms.
• Execute functional, performance, and stability tests for throughput, latency, power, and utilization.
• Compare results against baselines, identify bottlenecks/regressions, and maintain reproducible test packages.
• Build and integrate multimodal components for media ingest, decode, preprocessing, AI inference, and analytics.
• Develop applications, APIs, and scripts for end-to-end testing, troubleshooting, and performance validation.
• Automate lab setup, benchmarking, and telemetry using Python, Bash, Ansible, and AI frameworks.
• Integrate inference runtimes, model serving, and agentic/multimodal tools into solution deployments.
• Cross-Functional Execution & Role Constraints
• Coordinate with architecture, platform, and lab teams, providing regular status updates and technical reports.
• Comply with all security, data-handling, and Green Badge requirements, including customer- and vendor-facing limitations.

Working Shift

Rotation shift pattern: 2 weeks normal day shift, followed by 2 weeks swing night shift every month.