Lab Operations Engineer

ThunderSoft; Penang; On-site; MYR 47,000 - 60,000; Full time

Job summary

Thundersoft in Penang is seeking a proactive Lab Operations & Platform Support Engineer to join our hardware and computing teams. The role covers lab asset management, system setup, and platform support across server environments, with emphasis on reliability and process discipline.

You will handle equipment inventory, OS deployment, firmware updates, and testing, while collaborating with engineering to resolve issues and drive timely project progress. On-site with rotating shifts.

Qualifications

• Diploma or bachelor's degree in CS, CE, IT, or related field.
• 0-4 years of relevant experience in lab ops, IT support, or platform validation.
• Basic knowledge of computer hardware, OS installation, and config.
• Willingness to work on-site in Penang and on rotating shifts.
• Good communication and teamwork skills.

Responsibilities

• Manage lab equipment, inventory, and asset records.
• Set up computing systems, OS deployment, and lifecycle management.
• Perform hardware testing, firmware checks, and validation.
• Troubleshoot issues and escalate complex problems.
• Assist with network connectivity and lab infrastructure.

Skills

Lab operations

IT support

System administration

Hardware testing

Networking basics

Education

Diploma or Bachelor's in CS/Engineering/IT

Tools

Jira

Git

Docker

Ansible

Job description

Lab Operations & Platform Support Engineer

Expected Start Date: 1 January 2027

Experience: 0-4 years

Openings: 3

About the Role

We are looking for motivated technical engineers to support lab operations and platform-level technical activities in a server and computing technology environment. The role combines hardware and system setup, equipment management, troubleshooting, validation, and technical project support.

This opportunity is suitable for candidates with backgrounds in laboratory operations, IT infrastructure, server support, system testing, hardware validation, or technical operations.

Key Responsibilities

Lab Operations & Equipment Management

• Manage laboratory equipment, hardware, and silicon inventory, including asset tracking, inspection, reconciliation, and documentation.
• Support equipment receiving, storage, shipment, relocation, and cross-site transfers.
• Prepare workstations, test equipment, and lab resources to ensure operational readiness.
• Maintain lab records, task trackers, technical documentation, and status reports.

System & Platform Support

• Set up and maintain computing systems, including OS installation, deployment, configuration, and lifecycle management.
• Install hardware and verify system compatibility and functionality.
• Perform firmware deployment, version management, system testing, and validation.
• Troubleshoot hardware, software, operating system, and system configuration issues, escalating complex problems when necessary.
• Support server racks, cabling, remote-management tools, and lab infrastructure.

Technical Testing & Project Support

• Execute functional, performance, and stability tests on computing platforms.
• Collect and analyze test results, compare performance against baselines, and identify potential issues or regressions.
• Assist with system benchmarking, test automation, and technical troubleshooting.
• Support network connectivity and configuration, including switches, VLANs, and link troubleshooting where required.
• Coordinate with engineering and lab teams to track issues, report progress, and ensure timely task completion.
• Follow established security, access-control, and data-handling procedures.

Requirements

• Diploma or bachelor's degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, Information Technology, or a related discipline.
• 0-4 years of relevant experience in lab operations, IT support, system administration, hardware testing, platform validation, or technical operations.
• Basic knowledge of computer hardware, operating systems, and system configuration.
• Familiarity with Windows or Linux system installation, configuration, and troubleshooting.
• Good problem-solving skills, attention to detail, and willingness to learn new technologies.
• Able to work on-site in Penang and follow a rotating shift schedule.
• Good communication skills and the ability to work collaboratively with cross-functional teams.

Preferred Qualifications

• Experience with servers, computing platforms, hardware installation, or system validation.
• Familiarity with BIOS/UEFI, firmware updates, drivers, and hardware compatibility testing.
• Basic scripting knowledge in Python, Bash, or similar languages.
• Exposure to networking fundamentals, including TCP/IP, switches, VLANs, and connectivity troubleshooting.
• Familiarity with Linux command-line tools, Git, Jira, Docker, or Ansible.
• Exposure to benchmarking, performance monitoring, or automated testing is an advantage.

Working Schedule

Monday to Friday, on a rotating shift arrangement:

• Normal shift: 8:00 AM - 5:30 PM
• Swing shift: 5:00 PM - 2:00 AM

The team will rotate between approximately two weeks of normal shifts and two weeks of swing shifts.

Compensation

• 0-2 years of relevant experience: MYR 4,200 monthly salary + MYR 800 fixed allowance.
• 2-4 years of relevant experience: MYR 5,400 monthly salary + MYR 800 fixed allowance.