Platform Lead for Merchant Transactions & Payments

Product; Selangor; On-site; MYR 300,000 - 600,000; Full time

Job summary

Grab’s Transaction Platform team powers Southeast Asia’s multi-billion-dollar Deliveries business. As Lead Product Manager, you will own and advance key areas of Grab’s merchant transaction platform, translating strategy into clear roadmaps and coordinating with engineering and cross-functional partners to deliver reliable, scalable solutions.

This role requires strong product judgment, systems thinking, and the ability to drive complex initiatives across teams and markets, with a focus on

Responsibilities

• Own Platform Roadmaps: Define and execute the product strategy and roadmap for key areas of Grab’s merchant transaction platform, balancing immediate business needs with long-term scalability and reliability.
• Build High-Scale Platform Capabilities: Lead the design and delivery of platform services spanning order lifecycle management, merchant operations, dispute resolution, and transactional integrity.
• Solve Complex Platform Problems: Break down complex, multi-party workflows and work with engineering and operational teams to deliver accurate, reliable, and resilient transaction-processing experiences.
• Drive Operational Excellence: Develop platform capabilities that reduce merchant downtime, improve operational governance, and recover merchant demand through automation, permissions, auditing, and risk controls.
• Make Data-Informed Decisions: Define success metrics, analyse platform performance and operational data, and use insights and experimentation to prioritise improvements and guide product decisions.
• Lead Cross-Functional Execution: Partner with engineering, operations, finance, legal, and commercial teams to clarify requirements, resolve trade-offs, and deliver complex initiatives across the region.
• Contribute to Platform Strategy: Bring customer, merchant, operational, and technical insights into the broader Transaction Platform strategy and identify opportunities to strengthen the platform over time.

Job description

Grab’s Transaction Platform team powers Southeast Asia’s multi-billion-dollar Deliveries business. As Lead Product Manager, you will own and advance key areas of Grab’s merchant transaction platform, translating strategy into clear roadmaps and coordinating with engineering and cross-functional partners to deliver reliable, scalable solutions.

This role requires strong product judgment, systems thinking, and the ability to drive complex initiatives across teams and markets, with a focus on