Platform Quality & Experience Lead

GrabTaxi Holdings Pte. Ltd.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab is seeking a high-impact professional for the Platform Quality & Experience team in Petaling Jaya. You will diagnose inefficiencies in marketplace operations, translate analyses into actionable changes, and lead cross-functional initiatives end-to-end to improve speed, reliability, and efficiency for drivers, merchants, and customers.

If you thrive on complex data problems, can communicate findings clearly, and enjoy shaping policies that improve platform outcomes, this role could be a

Qualifications

• A minimum of 5 years' experience in Strategy, Business Analyst or Consulting is highly valued.
• Proficiency in SQL is a MUST.
• Ability to interpret data, identify gaps within current processes, and devise and implement strategic improvement plans.
• Exceptional skills in stakeholder management and communication.

Responsibilities

• Data-Driven Insight Generation: Own the analytical workstream, build queries, dashboards and deep dives.
• Policy Development & Optimization: Identify gaps and develop policies to improve outcomes.
• Project Leadership: Lead cross-functional projects from problem framing to measurement.

Skills

SQL

Data analysis

Stakeholder management

Strategic thinking

Job description

Grab is seeking a high-impact professional for the Platform Quality & Experience team in Petaling Jaya. You will diagnose inefficiencies in marketplace operations, translate analyses into actionable changes, and lead cross-functional initiatives end-to-end to improve speed, reliability, and efficiency for drivers, merchants, and customers.

If you thrive on complex data problems, can communicate findings clearly, and enjoy shaping policies that improve platform outcomes, this role could be a