Lead Product Manager, Merchant Transaction Platform

Grab; Petaling Jaya; On-site; MYR 210,000 - 330,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

LASA volunteering leave

Grabber Assistance Programme

Flexible Work hours

Job summary

Grab is seeking a Lead Product Manager to own and advance key areas of Grab’s merchant transaction platform in Southeast Asia. You will translate platform strategy into clear roadmaps, balance technical and business trade-offs, and collaborate with engineering and cross-functional partners to deliver reliable, scalable solutions at scale.

This role requires strong product judgment, systems thinking, and the ability to drive complex initiatives across teams and markets.

Qualifications

• At least 6 years of Product Management experience, including ownership of platform products such as transaction processing, payments, commerce platforms, order management, financial systems, or backend infrastructure.

Responsibilities

• Own Platform Roadmaps: Define and execute the product strategy and roadmap for key areas of Grab’s merchant transaction platform, balancing immediate business needs with long-term scalability and reliability.
• Build High-Scale Platform Capabilities: Lead the design and delivery of platform services spanning order lifecycle management, merchant operations, dispute resolution, and transactional integrity.
• Solve Complex Platform Problems: Break down complex, multi-party workflows and work with engineering and operational teams to deliver accurate, reliable, and resilient transaction-processing experiences.
• Drive Operational Excellence: Develop platform capabilities that reduce merchant downtime, improve operational governance, and recover merchant demand through automation, permissions, auditing, and risk controls.
• Make Data-Informed Decisions: Define success metrics, analyse platform performance and operational data, and use insights and experimentation to prioritise improvements and guide product decisions.
• Lead Cross-Functional Execution: Partner with engineering, operations, finance, legal, and commercial teams to clarify requirements, resolve trade-offs, and deliver complex initiatives across the region.
• Contribute to Platform Strategy: Bring customer, merchant, operational, and technical insights into the broader Transaction Platform strategy and identify opportunities to strengthen the platform over time.

Skills

Product Management (6+ years)

Platform products

Technical & systems thinking

Analytics & data-driven decisions

Stakeholder management

Execution in complex environments

Job description

Grab is seeking a Lead Product Manager to own and advance key areas of Grab’s merchant transaction platform in Southeast Asia. You will translate platform strategy into clear roadmaps, balance technical and business trade-offs, and collaborate with engineering and cross-functional partners to deliver reliable, scalable solutions at scale.

This role requires strong product judgment, systems thinking, and the ability to drive complex initiatives across teams and markets.