Pilates Studio Front Desk & Admin Operations Lead

Line Pilates KR Sdn Bhd; Iskandar Puteri; On-site; MYR 61,000 - 95,000; Full time

Job summary

Line Pilates Academy in Johor is seeking an experienced Admin Receptionist Manager to oversee daily front desk operations and ensure exceptional service across reception.

Responsibilities include managing front desk and customer service, handling bookings and payments, creating promo content, updating packages on the website, and coordinating with management on events and promotions. The role also involves payroll for part-time staff and PIC duties for education programs.

Qualifications

• Strong Excel, Word, Email, and WhatsApp communication skills.
• Experience in front desk operations is preferred.
• Ability to manage multiple tasks and coordinate with teams.
• Attention to detail and customer service oriented.

Responsibilities

• Oversee front desk operations and customer service, including enquiries, bookings, payments, and packages.
• Create customer communication captions/templates for monthly promotions.
• Update class packages, promotions, and information on the company website system.
• Prepare and process monthly claims and administrative documents.
• Calculate and monitor part-time receptionist salaries and hours.
• Manage staff leave, replacements, shifts, and schedules.
• Be PIC for LPA Education: manage student enquiries, enrolment, payments.
• Monitor monthly sales and client data accurately.
• Coordinate promotions, events, outdoor sessions, and collaborations.
• Arrange interviews and assist management with planning and tasks.
• Assist with social media management (Instagram, Threads, TikTok).
• Coordinate maintenance with management or contractors.
• Assist with operational planning and ad-hoc admin tasks.

Skills

Excel

Word

Email

WhatsApp

Job description

Line Pilates Academy in Johor is seeking an experienced Admin Receptionist Manager to oversee daily front desk operations and ensure exceptional service across reception.

Responsibilities include managing front desk and customer service, handling bookings and payments, creating promo content, updating packages on the website, and coordinating with management on events and promotions. The role also involves payroll for part-time staff and PIC duties for education programs.