PHYSIO AIDE, PHYSIOTHERAPY

KPJ Healthcare Berhad; Johor; On-site; MYR 24,000 - 36,000; Full time

Job summary

The Physio Aide position at KPJ Healthcare Berhad in Malaysia supports therapists and helps maintain a safe, clean rehabilitation environment. The role involves equipment preparation, patient transport, appointment management, and data reporting to contribute to smooth clinical operations.

You will assist multiple rehabilitation professionals, ensure safety protocols, maintain inventory, and coordinate with the finance team for billing and timely payments.

Responsibilities

• Carry out all duties delegated by the Head of Service in support of physiotherapists and other rehabilitation professionals.
• Assist physiotherapists, occupational therapists, and speech therapists in treatment procedures, including preparing patients, setting up equipment, and ensuring smooth clinical operations.
• Prepare patients for hydrotherapy/therapeutic pool sessions and ensure safety protocols are followed throughout the process.
• Transport and assist patients safely with mobility, transfers, and movement in and out of wheelchairs and treatment areas.
• Maintain the cleanliness, safety, infection control measures and organization of treatment cubicles, gym areas, therapy zones, and all rehabilitation spaces including cleanliness of the medical devices.
• Ensure all rehabilitation equipment, appliances, and aids are clean, properly maintained, serviced when necessary, and ready for use.
• Manage patient appointments, including scheduling, updates, reminders, and communication through phone calls and emails.
• Update appointment calendars, patient lists, health tourism rehabilitation records, and ensure accurate monthly reporting of data, statistics, and revenue. 9.Ensure accurate billing and invoicing, follow up on outstanding cases, and coordinate with finance or relevant parties for timely payment collection.
• Receive, dispatch, file, and record all documents related to rehabilitation services while maintaining accurate and updated patient information.
• Report any incidents or accidents involving patients or family members immediately and assist in corrective action planning and implementation.
• Comply with the Occupational Safety and Health Act 1994 and services safety standards while guiding junior staff on proper safety practices.
• Monitor and update inventory lists regularly, reporting low stock or damaged items to the Head of Service for timely replenishment.
• Assist in preparing official letters, referral documents, and communication with doctors, external agencies, and stakeholders when required.
• Support services operations through continuous improvement initiatives, effective teamwork, adherence to schedules and rotations, and identifying opportunities to enhance service quality.

Job description

The Physio Aide is a key non-professional support staff member responsible for assisting the professional therapists in providing effective patient care and maintaining the clinical environment. The primary objective is to ensure the services area, equipment, and aids are clean, safe, and readily available for use, thereby contributing to the smooth and safe operation of the Rehabilitation Services.

JOB DESCRIPTION

Main Responsibility

• 1.Carry out all duties delegated by the Head of Service in support of physiotherapists and other rehabilitation professionals.
• 2.Assist physiotherapists, occupational therapists, and speech therapists in treatment procedures, including preparing patients, setting up equipment, and ensuring smooth clinical operations.
• 3.Prepare patients for hydrotherapy/therapeutic pool sessions and ensure safety protocols are followed throughout the process.
• 4.Transport and assist patients safely with mobility, transfers, and movement in and out of wheelchairs and treatment areas.
• 5.Maintain the cleanliness, safety, infection control measures and organization of treatment cubicles, gym areas, therapy zones, and all rehabilitation spaces including cleanliness of the medical devices.
• 6.Ensure all rehabilitation equipment, appliances, and aids are clean, properly maintained, serviced when necessary, and ready for use.
• 7.Manage patient appointments, including scheduling, updates, reminders, and communication through phone calls and emails.
• 8.Update appointment calendars, patient lists, health tourism rehabilitation records, and ensure accurate monthly reporting of data, statistics, and revenue. 9.Ensure accurate billing and invoicing, follow up on outstanding cases, and coordinate with finance or relevant parties for timely payment collection.
• 10.Receive, dispatch, file, and record all documents related to rehabilitation services while maintaining accurate and updated patient information.
• 11.Report any incidents or accidents involving patients or family members immediately and assist in corrective action planning and implementation.
• 12.Comply with the Occupational Safety and Health Act 1994 and services safety standards while guiding junior staff on proper safety practices.
• 13.Monitor and update inventory lists regularly, reporting low stock or damaged items to the Head of Service for timely replenishment.
• 14.Assist in preparing official letters, referral documents, and communication with doctors, external agencies, and stakeholders when required.
• 15.Support services operations through continuous improvement initiatives, effective teamwork, adherence to schedules and rotations, and identifying opportunities to enhance service quality.

Other Duties and Responsibilities

• Perform any other responsibilities as assigned by immediate superior or hospital management.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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