People Services Officer (6 months contract)

FrieslandCampina Service Centre Asia Pacific Sdn Bhd; Petaling Jaya; On-site; MYR 61,000 - 84,000; Part time

Job summary

FrieslandCampina Service Centre Asia Pacific Sdn Bhd is seeking a People Services Officer for a 6‑month contract in Petaling Jaya. You will process HR requests, onboard new hires, and maintain HR system data while collaborating across HR teams and locations.

The role requires Mandarin and English proficiency, a relevant bachelor’s degree, and 2–3 years in HR support or customer service, with strong data management and multi‑tasking abilities.

Qualifications

• Bachelor’s degree in human resources, communications or related field (or equivalent practical experience).
• 2–3 years of experience in first‑line customer service or HR support, preferably within an HR environment.
• Strong administrative and data management skills with attention to detail.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills with the ability to collaborate effectively across teams.

Responsibilities

• Processing service requests on hours, declarations, workforce administration, contracting, onboarding, learning administration and total rewards.
• Keeping knowledge in HR tools up to date and connecting data from HR systems.
• Optimal collaboration with other teams within and outside HR.
• Handling complex changes with standard deviations in HR and time registration systems.
• Carrying out checks using the 4-eye principle and processing corrections retroactively.
• Coordinating annual plans with locations, including scheduling matters and training plans; handling shared invoicing regarding HR interventions.
• Generating overviews/reports and performing additional checks on processed changes/data.
• Signaling deviations with improvement proposals and maintaining data for KPIs.
• Carrying out HR projects and ensuring processes and work instructions stay current.

Skills

Mandarin fluency

English fluency

Communication skills

Data management

Education

Bachelor's degree in HR or related field

Tools

HR systems

Job description

People Services Officer (6 months contract)

Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.

Keeping knowledge in our HR tools up to date

Connecting data from various HR systems

Optimal collaboration from other teams within and outside HR

2. Changes and Registration

Handling complex changes with standard deviations, processing them in the HR and time registration systems

Carrying out standard checks on the work using the 4-eye principle

Processing changes and corrections retroactively

Processing complex HR processes and employment conditions for multiple employees

Coordinate annual plans with locations (such as scheduling matters and training plans) Handling shared invoicing regarding HR interventions

3. Reporting and Controls

Generating overviews/reports outside the standardized requests

Generating overviews to perform additional checks and analyzes on processed changes/data, acting proactively on this

Signaling towards the locations based on deviations from the analyzes and where necessary supplemented with a concrete improvement proposal.

Responsible for reports and controls in line with ICF framework

Has knowledge on data privacy and compliance

4. Projects

Carrying out temporary activities regarding HR projects within HR Services

Helps in operational execution of projects

Keeping processes and work instructions up to date within the areas of responsibility

Continuously standardize processes in order to transfer them from Tier 1 to Tier 0

Formulating, in collaboration with Tier 2, standard solutions and/or procedures for common questions, activities or problems

Maintaining data for KPIs

6.Digital Employee Interactions

Handles abnormal calls that are transferred from Tier 0

Responsible for clarifying the customer's needs and context (understanding the question behind the question), for both national and international colleagues

Explain collective labor agreements, manual regulations and employment conditions, adapted to the customer/target group

Know where the knowledge can be found within the knowledge management systems, or know in which department the question can be answered correctly

Answers the question asked in a uniform manner

Processes data from digital routes in accordance with privacy legislation

Asks questions and takes a customer-friendly approach (respectful, polite, communicative)

What qualifies you for the role:

Candidate with strong proficiency in both Mandarin and English, possessing excellent communication skills in both languages to effectively support the China market.

Bachelor’s degree in human resources, Communications, or a related field (or equivalent practical experience).

2–3 years of experience in first-line customer service or HR support, preferably within an HR environment.

Strong administrative and data management skills with attention to detail.

Proven ability to manage multiple priorities in a fast-paced environment.

Strong interpersonal skills with the ability to collaborate effective across teams and build positive relationships.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

We serve as the backbone of business operations across the Asia Pacific region, delivering essential functional services in Finance, IT, HR & Procurement. Our Finance scope spans Procure to Pay, Accounts Receivable, and Record to Report, supported by Process Innovation & Excellence, Risk & Control, and Service Management teams.

We are expanding further by integrating Human Resources into our service portfolio and building a Technology Excellence Centre to strengthen Digital Analytics capabilities.

Established in 2016 and based in Petaling Jaya, our center is dedicated to providing reliable, high-quality support to operating companies across the region every single day.

We serve as the backbone of business operations across the Asia Pacific region, delivering essential functional services in Finance, IT, HR & Procurement. Our Finance scope spans Procure to Pay, Accounts Receivable, and Record to Report, supported by Process Innovation & Excellence, Risk & Control, and Service Management teams.

We are expanding further by integrating Human Resources into our service portfolio and building a Technology Excellence Centre to strengthen Digital Analytics capabilities.

Established in 2016 and based in Petaling Jaya, our center is dedicated to providing reliable, high-quality support to operating companies across the region every single day.