People Operations Manager (HRSSC)

Tencent; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Tencent Malaysia is seeking a seasoned HR leader to establish and run a regional HR Shared Service Center (SSC) supporting APAC and Europe operations. You will shape SSC operations, onboarding, off-boarding, internal transfers and global mobility while ensuring high-quality service and compliance.

Ideal candidate has 10+ years of HR experience, 5+ in SSC management, strong policy knowledge across APAC/Europe, and outstanding people leadership with cross-cultural collaboration.

Qualifications

• At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management.
• Strong knowledge of APAC and Europe HR policies, systems and processes.
• Experience in managing a large team in a high-growth environment.
• Leadership, business partnering and project management skills.

Responsibilities

• Establish and operate a Regional HR SSC to support Tencent's global business in 20+ countries across APAC, Europe and MEA.
• Build and coach SSC teams to deliver high-quality service and efficiency.
• Monitor process efficiency, ensure compliance with labor laws and regulations.
• Oversee daily service delivery and continuously improve service levels and employee satisfaction.

Skills

HR SSC management

People management

Cross-cultural communication

Stakeholder engagement

Process optimization

Bilingual English Mandarin

Job description

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users. Our growth strategy is built upon attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader.

• Establish and operate a Regional HR Shared Service Center (SSC) to support Tencent's global business development, and provide all HR Lifecycle operations service in 20+ countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.
• Establish regional operation strategy aligned with global SSC strategy, build-up and coach team members to cultivate professional, efficient, and service-oriented SSC teams to ensure the overall team's execution and professionalism
• Centralize core HR business process into SSC, and establish unified service standards and operation specifications to achieve high quality service, efficiency, and outstanding experience for employees.
• Monitor the efficiency of the process, optimize and adjust regularly, supervise HR operation compliance and legality in accordance with labor laws and industry supervision mechanisms to avoid labor employment risks;
• Oversee the daily service delivery quality and efficiency of HRSSC team, ensuring timely and accurate service work, and continuously improving service levels and employee satisfactions.
• Participate in global HR digitalization project promotion, system construction and iteration to continuously improve the service level quality and efficiency of SSC services

Requirements:

• At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in setting up a HR Shared Service Center preferred;
• Strong HR professional knowledge, familiar with APAC and Europe HR related policies, systems and processes, and familiar with the application of labor laws and regulations are preferred;
• Good people management skills. Experienced in managing a large team providing HR share services, in a high-growth environment is preferred.
• Leadership and influencing abilities - strong business partnering skills and HR acumen, including problem-solving skills, critical thinking abilities, coaching skills, and project management skills to stakeholder and other advisors.
• Good at process optimization and digitalization.
• Excellent communication skills, adaptable to cross-cultural and cross-border communication.
• Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus