People Operations Manager

WECHAT MALAYSIA SDN. BHD.; Kuala Lumpur; Presencial; MYR 300 000 - 520 000; Tempo integral

Resumo da oferta

WECHAT MALAYSIA SDN. BHD. is seeking a seasoned HR leader to establish and run a Regional HR Shared Service Center supporting Tencent’s global business across 20+ countries in APAC, Europe, and MEA.

You will build and coach high-performing SSC teams, centralize HR processes, and drive service excellence while ensuring regulatory compliance. The role requires deep HR expertise, strong leadership, and a track record of digitalizing HR operations in a fast-growing environment.

Qualificações

• 10+ years in HR, with 5+ years in HR SSC management.
• Strong knowledge of APAC and Europe HR policies, systems, and labor regulations.
• Proven people management skills in a high-growth environment.
• Leadership and influencing abilities with business partnering skills.
• Experience in process optimization and digitalization.

Responsabilidades

• Establish and operate Regional HR SSC to support Tencent's global business in 20+ countries.
• Align regional operations with global SSC strategy and coach teams for professionalism.
• Centralize core HR processes into SSC and set unified service standards.
• Monitor process efficiency and ensure legal compliance to avoid labor risks.
• Oversee daily service delivery quality and continuously improve SSC performance.
• Participate in global HR digitalization projects and SSC system enhancements.

Conhecimentos

HR Shared Service Center

People management

Cross-cultural communication

Digitalization

Leadership

Project management

Bilingual English/Mandarin

HR policy knowledge

Descrição da oferta de emprego

Business Unit The S3 HR and Management Line follows a \"User-Focused and Employee-Oriented\" philosophy and employs a three-pillar HR organization model. By offering \"productized services and marketized management,\" the S3 HR and Management Line provides comprehensive support for developing Tencent's organization, talent, and culture, enabling employees to grow with the company.

What the Role Entails

Roles & Responsibilities:

• Establish and operate a Regional HR Shared Service Center (SSC) to support Tencent's global business development, and provide all HR Lifecycle operations service in 20+ countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.
• Establish regional operation strategy aligned with global SSC strategy, build-up and coach team members to cultivate professional, efficient, and service-oriented SSC teams to ensure the overall team's execution and professionalism
• Centralize core HR business process into SSC, and establish unified service standards and operation specifications to achieve high quality service, efficiency, and outstanding experience for employees.
• Monitor the efficiency of the process, optimize and adjust regular, supervise HR operation compliance and legality in accordance with labor laws and industry supervision mechanisms to avoid labor employment risks;
• Oversee the daily service delivery quality and efficiency of HRSSC team, ensuring timely and accurate service work, and continuously improving service levels and employee satisfactions.
• Participate in global HR digitalization project promotion, system construction and iteration to continuously improve the service level quality and efficiency of SSC services

Who We Look For

• At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in setting up a HR Shared Service Center preferred;
• Strong HR professional knowledge, familiar with APAC and Europe HR related policies, systems and processes, and familiar with the application of labor laws and regulations are preferred;
• Good people management skills.
• Experienced in managing a large team providing HR share services, in a high-growth environment is preferred.
• Leadership and influencing abilities - strong business partnering skills and HR acumen, including problem-solving skills, critical thinking abilities, coaching skills, and project management skills to stakeholder and other advisors.
• Good at process optimization and digitalization.
• Excellent communication skills, adaptable to cross-cultural and cross-border communication.
• Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.