People Operations Manager

Tencent America LLC; Kuala Lumpur; On-site; MYR 180,000 - 210,000; Full time

Job summary

Tencent America LLC in Kuala Lumpur is seeking a seasoned HR leader to establish and run a Regional HR Shared Service Center serving 20+ countries across APAC, Europe and MEA.

You will unify HR processes, drive digitalized operations, ensure compliance with labor laws, and lead a large, diverse team to deliver high-quality HR services and exceptional employee experiences.

Qualifications

• At least 10 years in Human Resources with 5+ in HR Shared Service Center management, preferably setting up an SSC.
• Strong HR knowledge, familiar with APAC and Europe HR policies, systems, and processes.
• Experience leading a large team delivering HR shared services in a high-growth environment.

Responsibilities

• Establish and operate a Regional HR SSC to support Tencent's global business in 20+ countries across APAC, Europe and MEA, covering onboarding, off-boarding, transfers, inquiries, and benefits.
• Build regional operation strategy aligned with global SSC strategy; coach teams toward professional, efficient service.
• Centralize core HR processes into SSC and implement unified service standards and operation specifications.

Skills

Leadership

People management

Process optimization

Digitalization

Cross-cultural communication

Project management

Stakeholder management

Bilingual English/Mandarin

HR policy knowledge

Communication

Job description

Business Unit

The S3 HR and Management Line follows a "User-Focused and Employee-Oriented" philosophy and employs a three-pillar HR organization model. By offering "productized services and marketized management," the S3 HR and Management Line provides comprehensive support for developing Tencent's organization, talent, and culture, enabling employees to grow with the company.

What the Role Entails

Roles & Responsibilities:

• Establish and operate a Regional HR Shared Service Center (SSC) to support Tencent's global business development, and provide all HR Lifecycle operations service in 20+ countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.
• Establish regional operation strategy aligned with global SSC strategy, build-up and coach team members to cultivate professional, efficient, and service-oriented SSC teams to ensure the overall team's execution and professionalism
• Centralize core HR business process into SSC, and establish unified service standards and operation specifications to achieve high quality service, efficiency, and outstanding experience for employees.
• Monitor the efficiency of the process, optimize and adjust regularly, supervise HR operation compliance and legality in accordance with labor laws and industry supervision mechanisms to avoid labor employment risks;
• Oversee the daily service delivery quality and efficiency of HRSSC team, ensuring timely and accurate service work, and continuously improving service levels and employee satisfactions.
• Participate in global HR digitalization project promotion, system construction and iteration to continuously improve the service level quality and efficiency of SSC services

Who We Look For

• At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in setting up a HR Shared Service Center preferred;
• Strong HR professional knowledge, familiar with APAC and Europe HR related policies, systems and processes, and familiar with the application of labor laws and regulations are preferred;
• Good people management skills. Experienced in managing a large team providing HR share services, in a high-growth environment is preferred.
• Leadership and influencing abilities - strong business partnering skills and HR acumen, including problem-solving skills, critical thinking abilities, coaching skills, and project management skills to stakeholder and other advisors.
• Good at process optimization and digitalization.
• Excellent communication skills, adaptable to cross-cultural and cross-border communication.
• Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.