Payroll SME Analyst — Hybrid, Regional Lead & Training

VISTRA; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangement

Training and development for career &"

Study leave and professionalMembership

Job summary

Vistra invites a dedicated Payroll - SME Analyst to join our Malaysia team. You will own end-to-end payroll knowledge for multiple countries, provide expert guidance, and conduct onboarding/training for new joiners.

You will drive automation, identify gaps, and ensure regulatory compliance while supporting team performance and cross-functional collaboration. You will mentor staff, standardize workflows, and foster a culture of continuous improvement, delivering high-quality service to clients

Qualifications

• 3-5 years of payroll operations and payroll system experience
• Good knowledge of payroll regulations, statutory compliance, and payroll systems
• Experience in training, process documentation, process improvement and operational support
• Strong analytical, communication, and stakeholder management skills

Responsibilities

• Serve as the secondary point of contact for related country payroll queries and escalations
• Own end-to-end payroll process knowledge across the full payroll lifecycle
• Provide guidance, training, and support to team members to ensure process accuracy and consistency
• Conduct onboarding training to new joiners, covering related payroll country’s statutory and regulations
• Support in new joiners training to ensure have a good learning experience and equipped with the relevant process knowledge
• Drive process automation initiatives and system enhancements, including UAT participation
• Identify process gaps and implement continuous improvement initiatives
• Standardize workflows and streamline the process to improve efficiency, accuracy, and scalability
• Ensure full compliance with regulatory requirements (e.g., Fair Work, IRD) and internal audit standards
• Ensure the process standardization in the participation in the migration process, knowledge transfer, transition process across the payroll countries
• Proactively identify, assess, and elevate operational risks with mitigation plans
• Support Line Manager in driving team performance, motivation, and engagement
• Mentor team members and foster a collaborative, high-performance culture
• Organize team activities to promote teamwork and positive working environment
• Build strong relationships with stakeholders
• Ensure customer requirements are met with high-quality service delivery
• Act as a bridge between operations, clients, and management to ensure to meet up their requirements
• Stay updated on payroll regulations, processes, and system changes and prepare to keep the training content up to date
• To support the creation and updating the SOP and process map as needed
• Participate in knowledge-sharing and best practice initiatives
• Drive a culture of continuous improvement and operational excellence
• Provide refresher or training to the team members upon request from Operations team

Skills

Payroll operations

Stakeholder management

Training & knowledge transfer

Process improvement

Analytical skills

Tools

Payroll systems

Job description

Vistra invites a dedicated Payroll - SME Analyst to join our Malaysia team. You will own end-to-end payroll knowledge for multiple countries, provide expert guidance, and conduct onboarding/training for new joiners.

You will drive automation, identify gaps, and ensure regulatory compliance while supporting team performance and cross-functional collaboration. You will mentor staff, standardize workflows, and foster a culture of continuous improvement, delivering high-quality service to clients