Payroll Senior Analyst (HR Service Delivery)

Accenture PLC; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Accenture is seeking a Payroll Senior Analyst to lead APAC payroll operations, ensuring regulatory compliance and strong service levels across vendor partners. You will engage with internal stakeholders, manage escalations, and collaborate with regional and global teams to deliver compliant, efficient payroll processes.

The role requires a bachelor’s degree and 5–6 years of relevant experience in accounting, finance operations or related fields, with excellent communication and detail

Qualifications

• Bachelor's degree required with 5–6 years in accounting, consultancy, finance operations, taxation, process re-engineering, or related field.
• Strong work hygiene, responsiveness and critical thinking to navigate complex payroll issues.
• Strong communication and interpersonal skills are essential.
• Ability to work independently and as part of a team with attention to detail.

Responsibilities

• Oversee payroll operations for APAC countries, ensuring vendor service levels and regulatory compliance.
• Engage with internal stakeholders to understand requirements and provide payroll support.
• Closely manage escalations as the primary point of contact for payroll issues.
• Collaborate with country, regional and global teams to develop payroll solutions.
• Work with a multi-location team, providing cross-support as needed.
• Own processes and serve as the point of contact for escalations and queries.

Skills

Payroll operations

Stakeholder engagement

Problem solving

Attention to detail

Communication skills

Team collaboration

Education

Bachelor's degree

Job description

Job Description We are seeking a highly skilled and motivated Payroll Senior Analyst to join our dynamic team. The ideal candidate will demonstrate strong work hygiene, excellent responsiveness, and sharp critical thinking skills — bringing the problem-solving depth and cognitive rigor needed to deep dive into complex issues and drive strategic decision-making.

Roles & Responsibilities:

• Oversee payroll operations of APAC countries through management of country vendor service levels and ensure compliance to local regulations.
• Engage with internal stakeholders to understand requirements and provide support in all matters representing the payroll function.
• Closely manage escalations as key POC.
• Collaborate with country, regional and global departments to develop solutions to complex payroll and related matters.
• Work within a dynamic team of colleagues from multiple locations where cross support to other colleagues is also required.
• Take ownership of processes and serve as point of contact for all payroll operations escalations and query resolution.
• From time to time undertake special projects and initiatives to achieve more efficient and compliant operations.
• Ensure all administration is maintained for: filing standards; closing of customer queries, and other regulatory requirements, etc.

Job Qualification:

• Bachelor’s degree required 5-6 years of relevant experience in accounting, consultancy, finance operations, taxation, process re-engineering or a related field.
• Strong work hygiene, excellent responsiveness, and sharp critical thinking skills — with the problem-solving depth to navigate complex payroll issues independently.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visithttps://www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture