APAC Payroll Coordinator

activpayroll Ltd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

activpayroll Ltd. is seeking an APAC Payroll Coordinator in Kuala Lumpur, Malaysia.

You will be the focal point for your client portfolio, coordinating with in-country payroll partners to ensure accurate outcomes and end-to-end processing for Singapore, Hong Kong and India payrolls across multiple clients. This fast-paced role involves troubleshooting, strong attention to detail, and building relationships with clients and partners across the APAC region.

Qualifications

• Experience in Singapore, India and Hong Kong payroll delivery preferred.
• Passion for numbers with some experience in either a payroll position, or from another financial background.
• Language skills would be advantageous but not required.
• High attention to detail and strong problem-solving mindset.
• Organised and structured approach to work.
• Proven ability to work with systems, databases and software packages.
• Excellent communication and relationship-building abilities.

Responsibilities

• Maintain relationships with in-country payroll partners to ensure timely, accurate client payroll deliveries.
• Process end-to-end payrolls for Singapore, Hong Kong and India.
• Coordinate and control data flows and exchanges per payroll calendar; set up new clients and handle queries.
• Ensure systems and tools are up-to-date; prepare payroll calendars, checklists and data sheets with current information.
• Coordinate and host client calls to monitor service delivery and identify improvement opportunities.
• Prepare monthly governance reports by client and country, ensuring timely completion of paperwork.

Skills

Client service orientation

Numerical acumen

Attention to detail

Communication skills

Systems & data proficiency

Job description

APAC Payroll Coordinator

Department: Operations

Employment Type: Permanent

Location: Kuala Lumpur, Malaysia

Description

Our teams in APAC support a fantastically diverse range of clients across the region to deliver a seamless and consistent payroll service via our established network of in-country payroll partners, as well as through delivering in-house payroll processing.

As we continue to grow our business, we are also looking to grow our team to support new clients, as well as existing clients who are also building their international operations. We have a great team, so you’ll be really well supported, and this role offers great variety and career development for the right candidate.

On a typical day, it looks like this...

You’ll be the focal point for your own portfolio of clients, understanding their requirements and working with our in-country payroll partners to ensure that the client receives the right outcome, every time. You’ll also be end to end processing Singapore, Hong Kong and India payrolls independently for a range of clients.

This is a fast-paced coordination and payroll role, working with clients and partners across multiple countries, troubleshooting problems where they arise and making sure we maintain the high standards our customers have come to expect from us.

• Working closely with our in-country partners, you’ll be maintaining great relationships and processes to ensure that client payrolls are delivered on time and accurately
• You’ll also be processing end to end processing Singapore, Hong Kong and India payrolls
• You’ll be coordinating and controlling data flows and exchanges, as per the agreed payroll calendar, setting up new clients and being the focal point for any queries
• Ensuring systems and tools are up-to-date and accurate, you’ll be preparing payroll calendars, checklists and data sheets, and ensuring we have the most up-to-date information
• You’ll coordinate and host client calls to ensure that our service delivery is on track and that we are able to identify any opportunities for improvements
• You’ll also prepare monthly governance reports by client and by country, ensuring that all monthly paperwork is completed accurately and on time

Does this sound like you?

This is a real client centric role, so you'll have fantastic customer service skills and a knack for numbers, as well as the ability to manage a really varied workload with a lot of client and partner interaction.

This could be a great opportunity for someone who has some Singapore, India and Hong Kong payroll experience looking to branch out into payroll bureau, but equally we are keen to hear from candidates from other industries and experiences who are interested in an exciting new career path.

• Experience in Singapore, India and Hong Kong payroll delivery preferred
• Passion for numbers with some experience in either a payroll position, or from another financial background
• As this role will interact with clients and partners across the APAC region, having additional language skills would be really advantageous but is not a requirement
• An unusually high attention to detail and a persistent problem solver
• Organised and structured approach to your work
• Really good with systems, data bases and software packages
• Naturally good communication skills, and great builder of relationships