APAC Payroll Coordinator

activpayroll; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

activpayroll APAC payroll services in Kuala Lumpur, Malaysia, seeks a highly organized payroll coordinator to manage client payroll delivery across Singapore, Hong Kong and India, collaborating with in-country partners to ensure accurate, timely processing.

You’ll be the focal point for your portfolio, handling data flows, calendars, client calls, and governance reporting, while delivering excellent service and building strong relationships with clients and partners.

Qualifications

• Fantastic customer service skills with a knack for numbers.
• Experience in Singapore, India and Hong Kong payroll delivery preferred.
• Some payroll experience or related financial background is useful.
• Additional language skills are advantageous but not required.
• Attention to detail and a structured, data-driven approach.

Responsibilities

• Be the focal point for your own client portfolio and coordinate with in-country partners.
• Process end-to-end payrolls for Singapore, Hong Kong and India for multiple clients.
• Coordinate data flows, calendars, and client queries, setup new clients.
• Ensure systems, data sheets and payroll calendars are up-to-date and accurate.
• Host client calls to track service delivery and identify improvement opportunities.
• Prepare monthly governance reports by client and by country.

Skills

Customer service

Attention to detail

Communication

Relationship building

Organised work

Problem solving

Languages advantageous

Tools

Payroll software

Job description

Description

Our teams in APAC support a fantastically diverse range of clients across the region to deliver a seamless and consistent payroll service via our established network of in-country payroll partners, as well as through delivering in-house payroll processing.

Department

Operations

Location

Kuala Lumpur, Malaysia

Description

Our teams in APAC support a fantastically diverse range of clients across the region to deliver a seamless and consistent payroll service via our established network of in-country payroll partners, as well as through delivering in-house payroll processing. As we continue to grow our business, we are also looking to grow our team to support new clients, as well as existing clients who are also building their international operations. We have a great team, so you’ll be really well supported, and this role offers great variety and career development for the right candidate.

On a typical day, it looks like this...

You’ll be the focal point for your own portfolio of clients, understanding their requirements and working with our in-country payroll partners to ensure that the client receives the right outcome, every time. You’ll also be end to end processing Singapore, Hong Kong and India payrolls independently for a range of clients. This is a fast-paced coordination and payroll role, working with clients and partners across multiple countries, troubleshooting problems where they arise and making sure we maintain the high standards our customers have come to expect from us.

• Working closely with our in-country partners, you’ll be maintaining great relationships and processes to ensure that client payrolls are delivered on time and accurately
• You’ll also be processing end to end processing Singapore, Hong Kong and India payrolls
• You’ll be coordinating and controlling data flows and exchanges, as per the agreed payroll calendar, setting up new clients and being the focal point for any queries
• Ensuring systems and tools are up-to-date and accurate, you’ll be preparing payroll calendars, checklists and data sheets, and ensuring we have the most up-to-date information
• You’ll coordinate and host client calls to ensure that our service delivery is on track and that we are able to identify any opportunities for improvements
• You’ll also prepare monthly governance reports by client and by country, ensuring that all monthly paperwork is completed accurately and on time

Does this sound like you?

This is a real client centric role, so you'll have fantastic customer service skills and a knack for numbers, as well as the ability to manage a really varied workload with a lot of client and partner interaction. This could be a great opportunity for someone who has some Singapore, India and Hong Kong payroll experience looking to branch out into payroll bureau, but equally we are keen to hear from candidates from other industries and experiences who are interested in an exciting new career path.

• Experience in Singapore, India and Hong Kong payroll delivery preferred
• Passion for numbers with some experience in either a payroll position, or from another financial background
• As this role will interact with clients and partners across the APAC region, having additional language skills would be really advantageous but is not a requirement
• An unusually high attention to detail and a persistent problem solver
• Organised and structured approach to your work
• Really good with systems, data bases and software packages
• Naturally good communication skills, and great builder of relationships