Operations Executive

Luminarix Sdn Bhd; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

Luminarix Sdn Bhd in Malaysia is seeking a capable Payments Operations professional to manage the merchant lifecycle, from onboarding to monitoring and dispute handling, ensuring compliance with internal SOPs.

You will collaborate with Compliance, Finance, Risk and external partners to resolve issues, maintain accurate records for re-KYC, and contribute to process improvements in a fast-paced fintech environment. Fresh graduates with relevant internships are encouraged to apply.

Qualifications

• Diploma or Degree in Business, Finance, or a related field.
• Minimum 2 years of experience in payments, fintech, or banking operations.
• Fresh graduates with relevant internship experience are encouraged to apply.
• Basic understanding of AML/CFT is an advantage.

Responsibilities

• Execute merchant onboarding activities, including document review, CDD, and system setup in line with internal SOPs
• Monitor daily transactions across payment channels including FPX, DuitNow QR, eWallets, and card payments; flag and escalate any irregularities
• Support dispute and chargeback processes, ensuring cases are handled within SLA timelines
• Handle Level 2 (L2) merchant inquiries, investigating and resolving issues beyond first-line customer support
• Work closely with internal teams (Compliance, Finance, Risk, Tech) and external partners (banks, payment providers) to resolve operational matters
• Maintain accurate merchant records for re-KYC and periodic reviews
• Assist in preparing operational and regulatory reports
• Initiate and contribute to business process improvement activities within the department and organization

Skills

Attention to detail

Problem solving

Willingness to learn

Education

Diploma or Degree in Business/Finance

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Luminarix is a fast-growing fintech company transforming the way businesses make and receive payments. We foster a collaborative, agile, and innovative work environment where every team member has the opportunity to make a meaningful impact and grow their career.

About the Role

You will be involved in the end-to-end processes of the merchant lifecycle management from onboarding to transaction monitoring and dispute handling while ensuring compliance with internal processes and regulatory requirements.

Responsibilities

Execute merchant onboarding activities, including document review, Customer Due Diligence (CDD), and system setup in line with internal SOPs

Monitor daily transactions across payment channels including but not limited to FPX, DuitNow QR, eWallets, and card payments; flag and escalation any irregularities

Support dispute and chargeback processes, ensuring cases are handled within SLA timelines

Handle Level 2 (L2) merchant inquiries, investigating and resolving issues beyond first-line customer support

Work closely with internal teams (Compliance, Finance, Risk, Tech) and external partners (banks, payment providers) to resolve operational matters

Maintain accurate merchant records for re-KYC and periodic reviews

Assist in preparing operational and regulatory reports

Initiate and contribute to business process improvement activities within the department and organization

Responsibilities

Diploma or Degree in Business, Finance, or a related field

Minimum 2 years of experience in payments, fintech, or banking operations (fresh graduates with relevant internship experience are encouraged to apply)

Basic understanding of AML/CFT is an advantage

Strong attention to detail and a process-driven mindset

Good problem-solving skills and willingness to learn

Ability to work in a fast-paced and evolving fintech environment