Payment Executive (Operations)

CERDAS KONSULTASI SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

KPI performance bonus

Annual health screening

Attendance allowance

Career development and advancement

Long service award

Additional 1 day of annual leave per 1

Free-flow pantry snacks and drinks

Weekly teatime sessions

Festive and birthday celebrations

Office next to LRT station

Job summary

ETO Markets, a global financial services company, is seeking a detail-oriented Payment Executive to join the Payment team in Kuala Lumpur. You will support daily payment and withdrawal processing, ensure accuracy, and coordinate with PSPs and banking partners.

Fresh graduates and candidates with 1 year of hands-on experience are welcome to apply. Ideal candidates have a finance-related degree, strong attention to detail, and the ability to work independently while collaborating with

Qualifications

• Bachelor’s Degree or Diploma in Finance/Accounting/Business Administration or related discipline.
• 1 year of experience in payment operations, fintech, or financial services preferred.
• Fresh graduates with relevant background welcome.
• Familiarity with payment gateways (PSPs) and banking channels an advantage.
• Strong attention to detail and analytical/problem-solving skills.

Responsibilities

• Support daily processing and monitoring of payment and withdrawal transactions across channels.
• Review and verify transactions per internal policies and procedures.
• Process requests accurately within service timelines and escalate delays.
• Investigate discrepancies and assist in resolving payment-related issues.
• Coordinate with banking partners and PSPs to facilitate processing.
• Provide timely updates to stakeholders on payment activities.
• Maintain accurate transaction records and ensure compliance with controls.
• Contribute to process improvements to increase efficiency and service quality.

Skills

Payment operations

Withdrawal processing

Analytical skills

Attention to detail

Independent work

Team collaboration

Education

Bachelor's Degree or Diploma in Finance/Accounting/Business Administration

Tools

PSPs

Transaction processing systems

Job description

Our client, ETO Markets is an established global financial services company founded in Australia in 2013, with operations across multiple international markets. Through innovative technology and a strong commitment to operational excellence, we provide digital financial solutions and services to a diverse global client base.

As part of our continued growth, we are looking for a detail-oriented and proactive Payment Executive to join our growing Payment team.

This is a good opportunity for individuals looking to build or further develop their careers in payment operations, financial services, or fintech. You will gain hands-on exposure to payment processing, withdrawal operations, banking channels and payment service providers (PSPs), while working alongside experienced industry professionals.

We welcome candidates with 1 year of relevant experience, particularly those with hands-on payment or withdrawal processing experience. Fresh graduates with a relevant academic background and a strong attention to detail are also encouraged to apply.

What You'll Be Doing

As part of the Payment team, you will support the daily processing and monitoring of payment and withdrawal transactions, ensuring accuracy, timely execution and smooth operational workflows across different payment channels.

Key Responsibilities

Review and verify payment and withdrawal transactions in accordance with internal policies and operational procedures.

Process transaction requests accurately and within established service timelines.

Monitor daily transaction activities and follow up on delayed, pending or unsuccessful transactions.

Investigate transaction discrepancies and assist in resolving payment-related issues.

Coordinate with internal departments, banking partners and payment service providers (PSPs) to facilitate smooth transaction processing.

Handle payment-related operational inquiries and provide timely updates to relevant stakeholders.

Monitor payment channels and elevate transaction issues or service disruptions when necessary.

Maintain accurate transaction records and ensure compliance with internal controls and operational requirements.

Assist with process improvements to enhance payment efficiency and service quality.

What We're Looking For

Bachelor's Degree or Diploma in Finance, Accounting, Business Administration, Banking or a related discipline.

Ideally, 1 year of experience in payment operations, finance operations, banking operations, fintech or financial services.

Candidates with hands-on experience in withdrawal processing, transaction verification or payment-related operations are particularly encouraged to apply.

Fresh graduates with a relevant academic background and a strong attention to detail are welcome.

Familiarity with payment gateways (PSPs), banking channels, e-wallets or transaction processing systems will be an advantage.

Good analytical and problem-solving skills with strong attention to detail.

Able to work independently while collaborating effectively with different teams.

Responsible, proactive and comfortable working in a fast-paced operational environment.

Good command of English, other languages will be an added advantage to support communication with relevant regional stakeholders.

Willingness to support shift schedules when required, including weekends and public holidays.

Why Join Us?

KPI performance bonus

Annual health screening

Attendance allowance

Career development and advancement opportunities

Long service award

Additional 1 day of annual leave for every year of service

Free-flow pantry snacks and drinks

Weekly teatime sessions

Festive and birthday celebrations

Convenient office location next to the LRT station

Ready to Take the Next Step?

Whether you already have experience in payment operations or are looking to start your career in the financial services industry, we would love to hear from you.

Join our team and gain valuable exposure to international payment operations while developing your skills and building a rewarding career with us.