Client Experience Executive (Fintech, Fresh Grads Welcome)

CERDAS KONSULTASI SDN. BHD.; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

KPI-based performance bonus

Shift allowance

Medical coverage and annual health —

Annual leave and long service award

Office next to LRT station

Free-flow pantry snacks

Job summary

ETO Markets is seeking a proactive Client Experience Executive in Kuala Lumpur. The role focuses on delivering excellent customer support through live chat and email, handling account-related requests, and maintaining accurate customer records. Fresh graduates are welcome, with training provided.

Ideal candidates have strong communication, attention to detail, and a customer-oriented mindset. The position offers hybrid work arrangements and opportunities to engage with regional teams in digital

Qualifications

• Bachelor's Degree in any discipline.
• Fresh graduates encouraged to apply; training provided.
• Experience in customer service, BPO, call centres, or shared service centres is a plus.
• Strong communication and interpersonal skills; customer-oriented mindset.

Responsibilities

• Provide timely and professional customer support via live chat, email, and other channels.
• Handle enquiries, account-related requests, and service issues with a focus on positive customer experience.
• Investigate account issues and coordinate with relevant teams to resolve them.
• Support onboarding, identity verification, activation, and maintenance of accounts.
• Process applications, maintain customer records, and assist daily operations.

Skills

Communication

Interpersonal skills

Detail-oriented

Willingness to learn

Education

Bachelor's degree

Job description

Client Experience Executive (Fintech, Fresh Grads Welcome)

Cerdas Konsultasi is hiring on behalf of our client, ETO Markets, an international fintech company supporting digital financial solutions and customer operations across multiple regions.

About Our Client

ETO Markets is a global fintech business focused on delivering innovative digital financial solutions and customer-centric services. Through technology, operational excellence, and a commitment to service quality, the company supports customers and partners across international markets.

We are seeking a proactive and detail-oriented Client Experience Executive to join the team in Kuala Lumpur. This role offers an opportunity to develop practical skills in customer experience, account operations, and digital financial services while collaborating with regional and cross-functional teams.

Fresh graduates and candidates with relevant experience are welcome to apply.

Key Responsibilities

Client Experience & Support

Provide timely and professional customer support through live chat, email, and other communication channels.

Handle customer enquiries, account-related requests, and service issues with a focus on delivering a positive customer experience.

Investigate account issues, coordinate with relevant teams, and follow through to ensure timely resolution.

Support customer onboarding, identity verification, account activation, and account maintenance.

Account Operations & Administration

Process customer applications, service requests, and account updates accurately and efficiently.

Maintain accurate customer records and ensure account information is kept up to date.

Support daily operational workflows and internal enquiries to ensure smooth business operations.

Prepare and maintain standard operating procedures (SOPs), user guides, and internal knowledge base materials.

Team Collaboration & Process Improvement

Collaborate with cross-functional teams to resolve issues and maintain service quality.

Identify recurring enquiries and operational challenges, contributing ideas to improve processes and efficiency.

Support additional customer experience and operational initiatives as required.

Requirements

Bachelor's Degree in any discipline.

Candidates with experience in BPO (Business Process Outsourcing), call centres, customer service, or shared service centres are strongly encouraged to apply.

Fresh graduates are encouraged to apply, with training and guidance provided.

Experience in customer service, client support, operations, fintech, financial services, e-commerce, technology, or related industries will be an advantage.

Good communication and interpersonal skills, with a customer-oriented mindset.

Strong attention to detail and the ability to handle account information accurately.

Good problem-solving skills and a proactive approach to handling enquiries.

Willingness to learn, adapt, and work collaboratively in a fast-paced environment.

Good command of English. Proficiency in other languages is an added advantage.

Willingness to work on a rotational shift schedule to support regional operations.

Why Join This Opportunity?

International Exposure: Gain experience supporting customers and operational activities across multiple markets.

Professional Development: Build practical skills in customer experience, account operations, and process management.

Cross-Functional Collaboration: Work with colleagues across different teams and develop valuable stakeholder management skills.

Career Growth: Develop a strong foundation for future opportunities in customer experience and business operations.

Hybrid work arrangement, subject to shift schedules and operational requirements.

KPI-based performance bonus.

Shift allowance and attendance allowance.

Medical coverage and annual health screening.

Additional annual leave for every year of service.

Long service award.

Convenient office location next to an LRT station.

Free-flow pantry snacks and drinks.

Weekly teatime sessions, festive celebrations, and birthday celebrations.

Ready for Your Next Career Move?

If you enjoy helping people, solving problems, and ensuring smooth day-to-day operations, this is an opportunity to develop valuable professional skills within an international fintech environment.