Patient Experience Front Desk Specialist

Ever Link Fertility Centre; Petaling Jaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

Ever Link Fertility Centre is seeking a proactive Front Desk Receptionist to ensure a welcoming environment for patients. You will greet guests, answer calls, schedule appointments, and manage patient information within the Clinic Management System, upholding safety protocols and accurate records.

You will also handle inquiries, collect feedback, and liaise with the marketing team to improve patient experience.

Qualifications

• Time management and communication skills essential.
• Formal business attire required.
• Ability to assist patients and provide support during procedures.
• Ability to ensure accuracy of information provided to patients during registration.
• Willingness to act as a chaperone during doctor appointments and clinical examinations when required

Responsibilities

• Greet guests and create a welcoming front desk environment.
• Answer all incoming calls and redirect messages with proper etiquette.
• Schedule appointments and update calendars in the Clinic Management System.
• Update patient files to ensure information is current and accessible.
• Direct patients to Cashier Room for payment.
• Provide information in-person, on the phone, or by email.
• Assist patients during procedures and encourage feedback on their experience.

Skills

Time management

Communication

Patient support

Chaperone

Tools

Clinic Management System

Google Forms

Job description

Ever Link Fertility Centre is seeking a proactive Front Desk Receptionist to ensure a welcoming environment for patients. You will greet guests, answer calls, schedule appointments, and manage patient information within the Clinic Management System, upholding safety protocols and accurate records.

You will also handle inquiries, collect feedback, and liaise with the marketing team to improve patient experience.