Partner Network Manager, Last-Mile Delivery

Shopee; Kuala Lumpur; Presencial; MYR 50.000 - 90.000; Tempo integral

Resumo da vaga

Shopee in Kuala Lumpur is looking for an energetic Partner Network Manager to oversee the performance, growth, and operational excellence of a portfolio of partner-delivered delivery territories across Malaysia.

You will partner with delivery operators, guide onboarding and development, and drive improvements through coaching, data-driven reviews, and cross-functional collaboration to enhance service quality and cost efficiency. Travel to partner sites may be required.

Qualificações

• Bachelor's Degree in related field.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Experience managing external partners, vendors, franchisees, or business operators is highly preferred.
• Excellent stakeholder management and relationship-building skills.
• Strong problem-solving ability and a track record of driving operational improvements.

Responsabilidades

• Own the operational and commercial performance of a portfolio of delivery partners.
• Monitor partner KPIs including service quality, delivery success rate, productivity, customer experience, compliance, and cost performance.
• Conduct regular business reviews with partners to identify performance gaps and develop improvement plans.
• Provide operational guidance and coaching to help partners improve service levels and business outcomes.
• Drive accountability and ensure partners consistently meet agreed performance standards and contractual obligations.
• Analyze network performance and identify opportunities to improve operational efficiency, capacity utilization, and cost effectiveness.
• Collaborate with cross-functional teams to resolve operational challenges and implement network improvement initiatives.
• Identify growth opportunities within existing partner territories and support network scaling efforts.
• Build strong relationships with partner business owners and key stakeholders.
• Support partners in workforce planning, operational setup, and capability development.

Conhecimentos

Analytical thinking

Stakeholder management

Problem solving

Partner management

Communication

Formação

Bachelor's Degree

Descrição da vaga

Shopee in Kuala Lumpur is looking for an energetic Partner Network Manager to oversee the performance, growth, and operational excellence of a portfolio of partner-delivered delivery territories across Malaysia.

You will partner with delivery operators, guide onboarding and development, and drive improvements through coaching, data-driven reviews, and cross-functional collaboration to enhance service quality and cost efficiency. Travel to partner sites may be required.