Key Account Management (Network Management) - SPX Express

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Shopee is seeking a proactive Partner Network Manager to oversee a portfolio of partner-operated delivery territories in Malaysia. You will drive partner performance, optimize network operations, and engage with partners to scale the last-mile delivery network across the region.

You will collaborate with internal teams, conduct performance reviews, and support onboarding of new partners while traveling to partner sites as needed.

Qualifications

• Experience managing external partners, vendors, franchisees, or business operators is highly preferred.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Excellent stakeholder management and relationship-building skills.

Responsibilities

• Own the operational and commercial performance of a portfolio of delivery partners and monitor KPIs.
• Analyze network performance and identify opportunities to improve efficiency and cost effectiveness.
• Build strong relationships with partner owners and act as escalation point for operational matters.
• Identify and evaluate prospective delivery partners and support onboarding and launches.

Skills

Partner management

Analytical

Stakeholder management

Project coordination

Education

Bachelor's Degree in related field

Job description

Key Account Management (Network Management) - SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

• SPX is expanding its last-mile delivery network through partnerships with local entrepreneurs and business owners. As a Partner Network Manager, you will be responsible for managing the performance, growth, and operational excellence of a portfolio of partner-operated delivery territories.
• You will serve as the primary business partner to delivery operators, ensuring they consistently achieve service, productivity, quality, and compliance targets. Through regular performance reviews, operational coaching, and data-driven problem solving, you will identify opportunities to improve network efficiency and customer experience while supporting sustainable business growth for both SPX and its partners.
• In addition to performance management, you will support the onboarding and development of new partners, helping to expand SPX's partner network and strengthen our last-mile capabilities across Malaysia.
• This role is ideal for candidates who enjoy driving operational improvements, and building scalable partner ecosystems in a fast-paced environment. You will also work closely with internal stakeholders to ensure the network performs optimally and meets business objectives.

Job Description:

Partner Performance Management

• Own the operational and commercial performance of a portfolio of delivery partners.
• Monitor partner KPIs including service quality, delivery success rate, productivity, customer experience, compliance, and cost performance.
• Conduct regular business reviews with partners to identify performance gaps and develop improvement plans.
• Provide operational guidance and coaching to help partners improve service levels and business outcomes.
• Drive accountability and ensure partners consistently meet agreed performance standards and contractual obligations.

Network Optimization & Business Growth

• Analyze network performance and identify opportunities to improve operational efficiency, capacity utilization, and cost effectiveness.
• Collaborate with cross-functional teams to resolve operational challenges and implement network improvement initiatives.
• Support the development of performance frameworks, governance structures, and operating standards for the partner network.
• Identify growth opportunities within existing partner territories and support network scaling efforts.

Partner Development & Engagement

• Build strong relationships with partner business owners and key stakeholders.
• Act as the primary escalation point for partner-related operational matters.
• Support partners in workforce planning, operational setup, and capability development.
• Foster a high-performance culture across the partner network through continuous engagement and best practice sharing.

Partner Acquisition & Onboarding

• Identify and evaluate prospective delivery partners in targeted expansion areas.
• Support partner recruitment, due diligence, and onboarding activities.
• Coordinate with internal stakeholders to ensure successful partner launches and operational readiness.
• Facilitate the transition of new partners into steady-state operations.

Requirements:

• Bachelor's Degree in related field.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Experience managing external partners, vendors, franchisees, or business operators is highly preferred.
• Excellent stakeholder management and relationship-building skills.
• Strong problem-solving ability and a track record of driving operational improvements.
• Comfortable working in a fast-paced, performance-driven environment.
• Willingness to travel for partner engagement and site visits, if required.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.