Last-Mile Partner Performance & Growth Manager

SPX Express; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

SPX Express in Kuala Lumpur is expanding its last-mile delivery network by partnering with local entrepreneurs and business owners. As a Partner Network Manager, you will oversee the performance, growth, and operational excellence of a portfolio of partner-operated territories across Malaysia.

You will partner with delivery operators to ensure they meet service, productivity, quality, and compliance targets through regular reviews, coaching, and data-driven problem solving, while supporting

Qualifications

• Bachelor's Degree in related field.
• Strong analytical skills with data-driven insights.
• Experience managing external partners, vendors, or business operators.
• Excellent stakeholder management and relationship-building skills.
• Strong problem-solving ability and driving operational improvements.
• Comfortable working in a fast-paced, performance-driven environment.
• Willingness to travel for partner engagement and site visits, if required.

Responsibilities

• Own the operational and commercial performance of a portfolio of delivery partners.
• Monitor partner KPIs including service quality, delivery success rate, productivity, customer experience, compliance, and cost performance.
• Conduct regular business reviews with partners to identify performance gaps and develop improvement plans.
• Provide operational guidance and coaching to help partners improve service levels and business outcomes.
• Drive accountability and ensure partners meet agreed performance standards and contractual obligations.
• Analyze network performance and identify opportunities to improve efficiency, capacity utilization, and cost effectiveness.
• Collaborate with cross-functional teams to resolve operational challenges and implement network improvements.
• Identify growth opportunities within existing partner territories and support scaling efforts.
• Build strong relationships with partner owners and stakeholders.
• Act as primary escalation point for partner-related operational matters.
• Support partners in workforce planning and capability development.
• Foster a high-performance culture across the partner network through engagement.
• Identify and evaluate prospective delivery partners in targeted expansion areas.
• Support partner recruitment, due diligence, and onboarding activities.
• Coordinate with internal stakeholders to ensure successful partner launches and readiness.

Skills

Analytical skills

Stakeholder management

Partner management

Problem-solving

Travel willingness

Education

Bachelor's degree

Job description

SPX Express in Kuala Lumpur is expanding its last-mile delivery network by partnering with local entrepreneurs and business owners. As a Partner Network Manager, you will oversee the performance, growth, and operational excellence of a portfolio of partner-operated territories across Malaysia.

You will partner with delivery operators to ensure they meet service, productivity, quality, and compliance targets through regular reviews, coaching, and data-driven problem solving, while supporting