Store Manager (Berjaya Times Square, KL)

Clarksoutlet; Kuala Lumpur; On-site; MYR 55,800 - 89,280; Full time

Job summary

Clarksoutlet in Kuala Lumpur is looking for a Store Manager to lead the store team, enhance consumer experience, and achieve business objectives. The ideal candidate will have significant retail management experience and a track record of exceeding sales targets.

This role requires effective team leadership, budget management, and ensuring compliance with company policies. If you are motivated to drive a high-performing team and improve profitability, this is the perfect opportunity.

Qualifications

• Significant experience in retail management including leading a team and managing store budgets.
• Experience in delivering and exceeding sales and targets.
• Leadership experience in managing direct and indirect reports and coaching.

Responsibilities

• Lead and motivate the team to achieve targets and enhance consumer experience.
• Manage controllable costs to improve profitability and manage sales floor during trading hours.
• Ensure compliance with company and legal requirements.

Skills

Stock Management

Consumer Experience

Managing Budgets

Recruitment and Training

Tools

IT proficiency

Planning and Prioritising

Commerciality

Communication Skills

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Manage a Clarks store in line with business objectives. Lead and motivate the store team to deliver set targets and KPIs and enhance the consumer experience.

Job Responsibilities:

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability. Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time, including ensuring capability of management team to deliver.
• Recruit, develop and train a high performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues (including underperformance issues) fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards, including ensuring all team members understand their responsibilities.
• Ensure store compliance with all company and legal requirements, including visual merchandising guidelines, PCI, data protection, right to work, etc.
• Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
• Ensures the store administration processes are carried out effectively, with audit targets achieved.
• Ensures the effective management of the stock flow process to maximise sales and minimise losses.

What We’re Looking For:

• Stock Management
• Consumer Experience
• Managing Budgets
• Recruitment and Training

Technical Skills:

• IT proficient - able to use a range of systems to manage in-store activity
• Planning and Prioritising
• Commerciality
• Motivating and Leading a Team
• Well-developed Communication Skills Successful Experience:
• Significant experience in retail management including leading a team, delivering consumer experience and managing store budgets.
• Delivering or exceeding sales and targets.
• Significant leadership experience including managing direct and indirect reports, coaching, giving feedback and developing team members.
• Managing staffing levels to sales.