Part-Time Panel Recruiter & Support (KL Based)

NielsenIQ; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a proactive Part-Time Panel Recruiter & Support (KL Based) to assist with participant recruitment and panel management for market research projects in Singapore. The role blends recruitment, CATI interviewing, and panel support, with flexible working arrangements and opportunities for remote work thereafter.

The successful candidate will engage with participants, guide registrations, and ensure accurate data capture while supporting the Panel Management team.

Qualifications

• Fluent in English and Mandarin (conversational); proficiency in Malay is an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct telephone recruitment of eligible participants for digital audience measurement studies.
• Explain study objectives, participation requirements, and incentive schemes using recruitment materials.
• Answer participant questions and address concerns professionally.
• Guide participants through registration and profiling surveys.
• Assist participants with downloading and installing the research application on their devices.
• Ensure participant information is accurately captured and submitted.
• Provide daily updates on successful recruitment cases.
• Conduct telephone interviews for annual panel maintenance and profiling projects.
• Verify and update respondent information.
• Follow project briefing instructions and quality control procedures.
• Meet project productivity and quality standards.
• Support respondent follow-up and communication activities.
• Assist with panel administration and operational tasks.
• Update project records and maintain accurate documentation.
• Provide assistance on ad-hoc panel management projects when required.

Job description

Part-Time Panel Recruiter & Support (KL Based)

• Full-time

About the Role We are seeking a proactive and reliable Part-Time Panel Recruiter & Support to assist with participant recruitment and panel management activities for market research projects in Singapore. This role combines participant recruitment, telephone interviewing, and panel support responsibilities. The successful candidate will support Digital Audience Measurement (DAM) recruitment initiatives, annual panel maintenance projects, as well as other operational tasks assigned by the Panel Management team. The role offers flexible working arrangements and is ideal for individuals who enjoy interacting with people, conducting interviews, and supporting research operations.

Key Responsibilities

A. Participant Recruitment (Digital Audience Measurement Panel)

• Conduct telephone recruitment of eligible participants for digital audience measurement studies.
• Explain study objectives, participation requirements, and participant incentive schemes using provided recruitment materials.
• Answer participant questions and address concerns professionally.
• Guide participants through registration and profiling surveys.
• Assist participants with downloading and installing the research application on their devices.
• Ensure participant information is accurately captured and submitted.
• Provide daily updates on successful recruitment cases.

B. CATI Interviewing & Panel Update Activities

• Conduct telephone interviews for annual panel maintenance and profiling projects, including but not limited to:

• TAM Panel Update exercises – Annually: April
• Project Coincidental Checks (iCC) – Annually: July
• Other panel-related projects/ tasks as required

• Verify and update respondent information.
• Follow project briefing instructions and quality control procedures.
• Meet project productivity and quality standards.

• Support respondent follow-up and communication activities.
• Assist with panel administration and operational tasks.
• Update project records and maintain accurate documentation.
• Provide assistance on ad-hoc panel management projects when required.

• Strong communication and interpersonal skills.
• Comfortable conducting telephone recruitment and interviews.
• Fluent in English & Mandarin (conversational); proficiency in Malay is an advantage.
• Basic computer literacy and familiarity with smartphones, mobile applications, and online surveys.
• Able to work independently and manage tasks responsibly.
• Previous experience in market research, CATI interviewing, customer service, client service, telemarketing, fieldwork, sales, or panel management is advantageous.

Working Arrangement

• Required to attend project briefings at the Kuala Lumpur office when assigned.
• For CATI projects, attendance at the office may be required during project briefing and the first 1-3 days of project launch.
• Remote work arrangements may be available thereafter, depending on project requirements.
• Workload will vary based on project schedules throughout the year.

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion

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