Panel Support Specialist (Database Management Chinese Speaker)

NielsenIQ; Kuala Lumpur; Hybrid; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a Panel Support Specialist to join the TV and Digital panel operations from Malaysia, collaborating with the Singapore Panel Management Team to ensure member compliance and data accuracy.

You will troubleshoot app issues, assist with panel communications, create engaging content for newsletters and campaigns, and support data checks while working remotely with cross-functional teams.

Qualifications

• Diploma or degree in IT, computer science, mathematics, statistics, or related fields.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent command of English and Mandarin (written and spoken); additional languages are a plus.
• Basic understanding of database concepts.
• Strong analytical skills with the ability to interpret and validate data.
• Ability to work under tight deadlines and deliver accurate results.
• Exceptional attention to detail and accuracy when handling large datasets.
• Strong communication skills and ability to collaborate across teams and cultures.
• Good time management and the ability to work independently with minimal supervision.

Responsibilities

• Address panel member queries via email and other channels with timely, accurate responses.
• Troubleshoot issues reported by TV and Digital panels and Content Insights panels.
• Perform panel member database maintenance and quality checks.
• Create and edit content for newsletters, bulletins, portals, and campaigns.
• Conduct detailed data checks and report discrepancies.
• Manage databases of household, individual, and technical data.
• Support fieldwork to collect media consumption and demographics data.
• Coordinate with technicians/part-timers to ensure smooth operations.
• Collaborate remotely with cross-functional teams to gather insights.

Skills

Data analysis

Communication skills

Attention to detail

Time management

English and Mandarin

Independent work

Team collaboration

Problem solving

Customer service mindset

Education

Diploma or Degree in IT, Computer Science, Mathematics, Statistics, or related fields

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Database software basics

Job description

• Full-time

Job Description

Join our dynamic market research company at the forefront of Television Audience Measurement team in Singapore (SG-TAM). As a Panel Support Specialist at GfK, you'll play a pivotal role in ensuring the smooth operation of our panel management, dedicated to optimizing member compliancy and data accuracy. The successful candidate will be based in Malaysia, working closely as part of Panel Management Team in Singapore, responsible for communication with panel members in Singapore research panels and liaising with different stakeholders.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities:

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time
• Provide support to in panel communications, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Qualifications

• Diploma orDegree inIT, Computer Science, Mathematics, Statistics, or related fields.
• StrongproficiencyinMicrosoft Excel, Word, and PowerPoint.
• Excellent command ofEnglish & Mandarin (written and spoken);additionallanguages are a plus.
• Basic understanding ofdatabase concepts.
• Strong analytical skills with the ability to interpret andvalidatedata accurately.
• Ability to work undertight deadlines; willing to go the extra mile to meet client needs.
• Exceptionalattention to detailand accuracy in handling large datasets.
• Strong communicationskills and ability to build relationships across teams and cultures.
• Good timemanagement; able to work independently with minimal supervision.
• Ability to prioritize, multitask, and stay composed under pressure.
• Business orientedmindset with a commitment to quality, detail, and team collaboration.

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion