Part-Time Front Office Assistant

Brilliant Counselling & Solutions Sdn Bhd; Batu Pahat; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Allowance Provided

Training Provided

Overtime Pay

Job summary

Brilliant Counselling & Solutions Sdn Bhd in Batu Pahat, Johor is seeking an Education Counsellor to assist students and parents with university applications and counselling appointments.

You will respond to general enquiries via WhatsApp, phone and face-to-face meetings, schedule sessions, and help prepare required documents while coordinating with Education Consultants. Fresh graduates are welcome and full training is provided in a friendly team.

Qualifications

• SPM, Diploma or Degree in any relevant field.
• Warm, friendly and comfortable communicating with students and parents.
• Good communication skills in Mandarin and English.
• Willing to learn about universities, courses and student application processes.
• Fresh graduates and school leavers are welcome to apply.
• Able to work independently while supporting the wider team.
• No previous experience required; full training will be provided.

Responsibilities

• Respond to general enquiries via WhatsApp, phone and face-to-face conversations.
• Understand each student's basic needs and direct them to the appropriate Education Consultant.
• Assist Education Consultants with student enquiries, appointments and follow-ups.
• Schedule counselling sessions and maintain the team's appointment calendar.
• Help students prepare and organise documents required for university applications.
• Update student information, enquiry records and application progress accurately.
• Follow up with students regarding appointments, outstanding documents and application updates.
• Provide basic information about university programmes, intakes, entry requirements and upcoming events after receiving training.
• Support the preparation of education fairs, campus tours, school visits and other activities.
• Assist with general administrative duties, filing, data entry and document preparation.
• Keep the reception and consultation areas tidy, welcoming and well organised.
• Carry out other related duties assigned by the team.

Skills

Mandarin & English

Customer service

Organised

Attention to detail

Multitasking

Independent worker

Education

SPM, Diploma or Degree in any relevant field

Fresh graduates welcome

Tools

WhatsApp

Email

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Brilliant Counselling & Solutions Sdn Bhd - Batu Pahat, Johor

Welcome students, parents and visitors warmly and professionally.

Respond to general enquiries through WhatsApp, phone calls and face-to-face conversations.

Understand each student's basic needs and direct them to the appropriate Education Consultant.

Assist Education Consultants with student enquiries, appointments and follow-ups.

Schedule counselling sessions and maintain the team's appointment calendar.

Help students prepare and organise documents required for university applications.

Update student information, enquiry records and application progress accurately.

Follow up with students regarding appointments, outstanding documents and application updates.

Provide basic information about university programmes, intakes, entry requirements and upcoming events after receiving training.

Support the preparation of education fairs, campus tours, school visits and other activities.

Assist with general administrative duties, filing, data entry and document preparation.

Keep the reception and consultation areas tidy, welcoming and well organised.

Carry out other related duties assigned by the team.

Requirement

• Welcome students, parents and visitors warmly and professionally.
• Respond to general enquiries through WhatsApp, phone calls and face-to-face conversations.
• Understand each student's basic needs and direct them to the appropriate Education Consultant.
• Assist Education Consultants with student enquiries, appointments and follow-ups.
• Schedule counselling sessions and maintain the team's appointment calendar.
• Help students prepare and organise documents required for university applications.
• Update student information, enquiry records and application progress accurately.
• Follow up with students regarding appointments, outstanding documents and application updates.
• Provide basic information about university programmes, intakes, entry requirements and upcoming events after receiving training.
• Support the preparation of education fairs, campus tours, school visits and other activities.
• Assist with general administrative duties, filing, data entry and document preparation.
• Keep the reception and consultation areas tidy, welcoming and well organised.
• Carry out other related duties assigned by the team.

Responsibility

• SPM, Diploma or Degree in any relevant field.
• Fresh graduates and school leavers are welcome to apply.
• Warm, friendly and comfortable communicating with students and parents.
• Good communication skills in Mandarin and English.
• Patient, helpful and service-oriented.
• Responsible, organised and attentive to detail.
• Comfortable using WhatsApp, email and basic computer applications.
• Able to handle several enquiries and administrative tasks in an organised manner.
• Willing to learn about universities, courses and student application processes.
• Able to work independently while supporting the wider team.
• No previous experience is required-full training will be provided.

Benefits

• EPF
• SOCSO
• EIS
• Allowance Provided
• Training Provided
• Overtime Pay

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