P2P Supervisor

Tmf Regional Delivery Centre Sdn. Bhd.; Subang Jaya; On-site; MYR 134,000 - 201,000; Full time

Job summary

Tmf Regional Delivery Centre Sdn. Bhd. in Subang Jaya, Malaysia is seeking a capable Team Lead to manage performance, productivity and development of a delivery team. You will coach, conduct reviews, identify capability gaps and implement development plans to strengthen team capability.

You will own performance delivery against KPIs and SLAs, allocate workloads, plan resources and resolve escalations in a fast-paced environment. Experience in people management is preferred.

Responsibilities

• Manage team performance, productivity, engagement, and development through regular coaching and feedback
• Conduct performance reviews and address employee performance issues in accordance with company guidelines
• Identify capability gaps and implement development plans to strengthen team performance
• Own performance delivery (KPIs, SLAs, quality)
• Make decisions regarding workload allocation, resource planning, and team priorities
• Resolve operational and people-related escalations within a...

Job description

• Manage team performance, productivity, engagement, and development through regular coaching and feedback
• Conduct performance reviews and address employee performance issues in accordance with company guidelinesIdentify capability gaps and implement development plans to strengthen team performance
• Own performance delivery (KPIs, SLAs, quality)
• Make decisions regarding workload allocation, resource planning, and team prioritiesResolve operational and people-related escalations within a...