P2P Support Analyst — SLA & Stakeholder Champion

SBM MALAYSIA SDN BHD

Kuala Lumpur

On-site

MYR 48,000 - 75,000

Full time

14 days+

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Job summary

SBM MALAYSIA SDN BHD is seeking a P2P Support specialist in Kuala Lumpur to respond to internal and external stakeholders' queries related to the P2P process. The role focuses on meeting and exceeding Service Level Agreements and customer expectations, while supporting the Help & Support Centre strategy.

The candidate will maintain process documentation, provide system-based support to employees and suppliers, and ensure timely response to requests.

Qualifications

Bachelor's degree or equivalent in related field.
Fluency in English is essential for communicating with internal and external parties.
1–3 years of experience in accounts payable or customer service within a corporate environment.

Responsibilities

Support the implementation of the Help & Support Centre strategy for P2P.
Prepare and keep process documentation and knowledge base up to date.
Provide support to the employees and suppliers using official communication channels (ticketing system).
Drive effectively and timely all incoming requests, acting as a first point of contact per SLAs.
Ensure quality of response by seeking information and delivering effective answers or following up with SMEs.
Contribute to the optimization, standardization & efficiency of processes and systems.