Overseas IT Operations Expert (Based KL)

Titanicom Tech Limited; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

Titanicom Tech Limited is seeking an Overseas IT Operations Expert based in Kuala Lumpur to manage 24x7 IDC operations, respond to incidents, and optimize EOP/SOP processes. The role requires strong team leadership, risk analysis, and cross-cultural communication in a multinational environment.

Candidates should have 5+ years in data center operations, fluency in bilingual communication, and a solid background in incident analysis and project coordination.

Qualifications

• Bachelor’s degree or above in Core Technology Disciplines, Management & Information Systems or related disciplines.
• Minimum 5 years of working experience, including in data center are preferred.
• Proficient in incident analysis, driving optimization measures, strong team management ability.
• Skilled in cross-team and cross-cultural communication; establish collaboration mechanisms.
• Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus.

Responsibilities

• As required by Alibaba Cloud, manage and participate in team execution of 24x7 or 5x8 IDC data center duty.
• Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements.
• Understand IT operations work and related processes; perform risk analysis, establish risk control measures, and optimize EOP and SOP processes.
• Be familiar with the ticketing system, master SOP procedures, and execute them; independently complete all tickets and support complex troubleshooting.
• Lead the team to improve stability and efficiency while reducing risks; coordinate projects and drive cross-team collaboration.

Skills

Incident analysis

Cross-team communication

Team management

Project coordination

IT operations familiarity

Education

Bachelor’s degree or above in Core Technology Disciplines, Management & Information Systems or related disciplines

Tools

Ticketing system

Project management tools

Job description

Overseas IT Operations Expert (Based KL)

• As required by Alibaba Cloud, manage and participate in team execution of 24x7 or 5x8 IDC data center duty.
• Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements.
• Have comprehensive and in-depth understanding of IT operations work and related processes; for responsible IDC sites or campuses, proactively perform risk analysis, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes.
• Be familiar with the ticketing system, master SOP standard operating procedures and strictly execute them; able to independently complete all tickets, assist network engineers and server experts in complex troubleshooting and problem resolution; ensure zero faults and efficient delivery; able to independently analyse and coordinate related teams to handle non-standard scenarios.
• Capable of leading the team to improve stability and efficiency while reducing risks; familiar with project management tools and methodologies, able to coordinate projects, optimize processes, establish technical standards, and drive cross-team collaboration.

Job Requirement:

• Bachelor’s degree or above in Core Technology Disciplines, Management & Information Systems or related disciplines.
• Minimum 5 years of working experience, including in data center are preferred.
• Proficient in incident analysis, driving optimization measures, strong team management ability.
• Skilled in cross-team and cross-cultural communication. Establish team collaboration mechanisms, support team growth. Skilled in team management and project coordination.
• Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus.