Outsourcing & Third-Party Risk Manager

OCBC Group; Kuala Lumpur; Remote; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Holistic flexible benefits

Job summary

OCBC Group in Kuala Lumpur seeks an Outsourcing Services Manager to oversee governance of Third-Party Service Providers (TPSPs) and related risk controls. You will manage printing, archival, and mailroom providers, ensure TPRM compliance, and collaborate with stakeholders to drive service improvements.

The role requires a degree in business or supply chain and at least 3 years in supplier relations or outsourcing, with strong negotiation, analytical, and communication skills.

Qualifications

• Experience in supplier relations or outsourcing roles.
• Strong negotiation and relationship-building skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Ability to work independently and in a team.

Responsibilities

• Oversee governance of Third-Party Service Providers (TPSPs) to meet bank policies and regulatory requirements.
• Manage TPSPs for services like statement printing, cheque book printing, and document archival.
• Oversee non-outsourcing third-party providers, including centralized mailroom operations.
• Ensure compliance with Third-Party Risk Management (TPRM) standards and reporting.
• Collaborate with stakeholders to implement TPSP risk controls and regulatory alignment.
• Present due diligence and risk matters to risk committees.
• Monitor service levels and conduct SLA/performance reviews with TPSPs.
• Conduct site visits and BCP/DR testing with TPSPs.
• Coordinate with IT to resolve data discrepancies.
• Lead ESPV screening exercises and update outsourcing service agreements.

Skills

Negotiation

Relationship building

Analytical thinking

Problem solving

Communication

Teamwork

Education

Bachelor’s degree or equivalent (business or supply chain)

Job description

OCBC Group in Kuala Lumpur seeks an Outsourcing Services Manager to oversee governance of Third-Party Service Providers (TPSPs) and related risk controls. You will manage printing, archival, and mailroom providers, ensure TPRM compliance, and collaborate with stakeholders to drive service improvements.

The role requires a degree in business or supply chain and at least 3 years in supplier relations or outsourcing, with strong negotiation, analytical, and communication skills.