Outsourcing Services Manager

OCBC Group; Kuala Lumpur; Remote; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Holistic flexible benefits

Job summary

OCBC Group in Kuala Lumpur seeks an Outsourcing Services Manager to oversee governance of Third-Party Service Providers (TPSPs) and related risk controls. You will manage printing, archival, and mailroom providers, ensure TPRM compliance, and collaborate with stakeholders to drive service improvements.

The role requires a degree in business or supply chain and at least 3 years in supplier relations or outsourcing, with strong negotiation, analytical, and communication skills.

Qualifications

• Experience in supplier relations or outsourcing roles.
• Strong negotiation and relationship-building skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Ability to work independently and in a team.

Responsibilities

• Oversee governance of Third-Party Service Providers (TPSPs) to meet bank policies and regulatory requirements.
• Manage TPSPs for services like statement printing, cheque book printing, and document archival.
• Oversee non-outsourcing third-party providers, including centralized mailroom operations.
• Ensure compliance with Third-Party Risk Management (TPRM) standards and reporting.
• Collaborate with stakeholders to implement TPSP risk controls and regulatory alignment.
• Present due diligence and risk matters to risk committees.
• Monitor service levels and conduct SLA/performance reviews with TPSPs.
• Conduct site visits and BCP/DR testing with TPSPs.
• Coordinate with IT to resolve data discrepancies.
• Lead ESPV screening exercises and update outsourcing service agreements.

Skills

Negotiation

Relationship building

Analytical thinking

Problem solving

Communication

Teamwork

Education

Bachelor’s degree or equivalent (business or supply chain)

Job description

## Outsourcing Services ManagerApply: Onsite: OCBC Malaysia, Wisma Lee Rubber: Full time: Posted 2 Days Ago: JR00012538# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# **Job Descriptions** Oversee the comprehensive management and governance of Third-Party Service Providers (TPSPs) in alignment with Bank policies and regulatory requirements set forth by Bank Negara Malaysia (BNM) and/or the Monetary Authority of Singapore (MAS). The key responsibilities include:* Managing Third-Party Service Providers (TPSPs) for services such as statement printing, personalized cheque book printing, and document archival.* Overseeing Non-Outsourcing Third-Party Service Providers, specifically centralized mailroom operations.* Ensuring compliance with Third-Party Risk Management (TPRM) standards and reporting, maintaining accuracy and completeness.* Collaborating with stakeholders (e.g., DCO, ORM, TISO, CPO, Product Owners) to implement third-party risk management controls, ensuring compliance with regulations and Bank standards.* Presenting due diligence and risk matters to relevant risk committees (e.g., TPRC, IRWG).* Monitoring and analyzing service provider performance against established service levels.* Conducting regular SLA and performance review meetings with TPSPs to assess and enhance service delivery.* Performing periodic site visits and Business Continuity Planning (BCP) / Disaster Recovery (DR) tests with TPSPs.* Working closely with the IT department to resolve any data discrepancies.* Conducting External Service Providers & Vendors (ESPV) screening exercises.* Reviewing and updating outsourcing service agreements, including preparing addendums to incorporate new mandatory clauses as required by the bank or regulatory bodies.* Preparing user requirements for tender exercises prior to contract expiration.* Conducting root cause analysis for incidents or complaints received.* Raising cases in the Operational Risk Environment (ORE) for any reported breaches of the Financial Services Act (FSA) or the Islamic Financial Services Act (IFSA).* Undertaking additional departmental roles and administrative tasks as assigned.Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# - A degree in a relevant field, such as business or supply chain management - Experienced executive, at least 3 years of experience in a supplier relations or outsourcing role - Strong negotiation and relationship-building skills - Ability to work independently and as part of a team - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.