Strategic Outsourcing & Third-Party Risk Manager

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Job summary

OCBC Bank (Malaysia) Berhad is seeking an experienced professional to manage third-party service providers and centralized mail operations. You will ensure compliance with TPRM standards, engage with stakeholders, and monitor performance against SLAs to support secure, efficient operations.

You will collaborate with DCO, ORM, TISO, CPO, and Product owners to implement controls, conduct due diligence, and raise cases where regulatory breaches occur, contributing to the bank's risk-aware culture.

Qualifications

• A degree in a relevant field, such as business or supply chain management.
• Strong negotiation and relationship-building skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Managing Third-Party Service Providers (TPSPs) for services such as statement printing, personalized cheque book printing, and document archival.
• Overseeing Non‑Outsourcing Third‑Party Service Providers, specifically centralized mailroom operations.
• Ensuring compliance with Third‑Party Risk Management (TPRM) standards and reporting, maintaining accuracy and completeness.
• Collaborating with stakeholders to implement third‑party risk management controls, ensuring compliance with regulations and Bank standards.
• Presenting due diligence and risk matters to relevant risk committees.
• Monitoring and analyzing service provider performance against established service levels.
• Conducting regular SLA and performance review meetings with TPSPs to assess and enhance service delivery.
• Performing periodic site visits and BCP/DR tests with TPSPs.
• Working closely with the IT department to resolve any data discrepancies.
• Conducting External Service Providers & Vendors (ESPV) screening exercises.
• Reviewing and updating outsourcing service agreements, including preparing addendums to incorporate new mandatory clauses.
• Preparing user requirements for tender exercises prior to contract expiration.
• Conducting root cause analysis for incidents or complaints received.
• Raising cases in the Operational Risk Environment (ORE) for any reported breaches of the FSA or IFSA.
• Undertaking additional departmental roles and administrative tasks as assigned.

Skills

Negotiation skills

Relationship building

Communication skills

Analytical thinking

Problem solving

Teamwork

Independence

Education

Bachelor's degree or equivalent in business or supply chain

Job description

OCBC Bank (Malaysia) Berhad is seeking an experienced professional to manage third-party service providers and centralized mail operations. You will ensure compliance with TPRM standards, engage with stakeholders, and monitor performance against SLAs to support secure, efficient operations.

You will collaborate with DCO, ORM, TISO, CPO, and Product owners to implement controls, conduct due diligence, and raise cases where regulatory breaches occur, contributing to the bank's risk-aware culture.