TPSP Outsourcing & Risk Governance Lead

OCBC e2 Power Sdn Bhd; Malaysia; Vor Ort; MYR 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Holistic benefits package

Professional development opportunities

Zusammenfassung

OCBC e2 Power Sdn Bhd seeks a professional to oversee Third-Party Service Providers (TPSPs) governance in alignment with Bank policies and regulatory requirements. You will manage outsourcing and non-outsourcing providers, ensure TPRM compliance, and report to risk committees.

The role collaborates with DCO, ORM, TISO, CPO, and Product Owners to implement controls, review SLAs, conduct site visits, and support BCP/DR testing.

Aufgaben

• Managing Outsourcing Service Providers (OSPs) for services such as statement printing, personalized cheque book printing, and document archival.
• Overseeing Non-Outsourcing Service Providers, specifically centralized mailroom operations.
• Ensuring compliance with Third-Party Risk Management (TPRM) standards and reporting, maintaining accuracy and completeness.
• Collaborating with stakeholders to implement third-party risk management controls, ensuring regulatory and bank standard compliance.
• Presenting due diligence and risk matters to risk committees such as TPRC, DRWG.
• Monitoring and analyzing service provider performance against service levels.
• Conducting regular SLA and performance reviews with TPSPs to assess and improve service delivery.
• Performing periodic site visits and BCP/DR tests with TPSPs.
• Working with IT to resolve data discrepancies.
• Conducting ESPV screening exercises.
• Reviewing outsourcing service agreements and adding new mandatory clauses as required.
• Preparing user requirements for tender exercises prior to contract expiration.
• Conducting root cause analysis for incidents or complaints.
• Data entry for analysis and reporting to support decision-making.
• Raising cases in the ORE for breaches of FSA or IFSA.

Jobbeschreibung

OCBC e2 Power Sdn Bhd seeks a professional to oversee Third-Party Service Providers (TPSPs) governance in alignment with Bank policies and regulatory requirements. You will manage outsourcing and non-outsourcing providers, ensure TPRM compliance, and report to risk committees.

The role collaborates with DCO, ORM, TISO, CPO, and Product Owners to implement controls, review SLAs, conduct site visits, and support BCP/DR testing.