Outlet Operations & Customer Service Lead

Guardian Health & Beauty; Selangor; On-site; MYR 36,000 - 58,000; Full time

Job summary

Guardian Health & Beauty is seeking a Store Supervisor for its Malaysia outlet. You will assist the Store Manager with day-to-day operations, cash handling, reporting, and promotion execution to drive sales.

Responsibilities include supervising staff, delivering excellent customer service, managing displays, merchandising, and maintaining store cleanliness while ensuring procedures are followed and customer inquiries are resolved.

Responsibilities

• Assist Store Manager in overall Outlet Operation
• Handle all day-to-day store tasks including cash handling and daily reports
• Supervise staff attendance, briefing, and follow-up
• Deliver excellent customer service and build rapport with customers
• Contribute to outlet sales achievement and growth
• Maintain stock display, promotional mechanics, and store cleanliness
• Address customer inquiries and complaints

Skills

Customer service

Staff supervision

Cash handling

Outlet operations

Job description

Guardian Health & Beauty is seeking a Store Supervisor for its Malaysia outlet. You will assist the Store Manager with day-to-day operations, cash handling, reporting, and promotion execution to drive sales.

Responsibilities include supervising staff, delivering excellent customer service, managing displays, merchandising, and maintaining store cleanliness while ensuring procedures are followed and customer inquiries are resolved.