Outlet Manager - Hair & Scalp Wellness (Relocation Included)

Hair Soul; West Coast Division; On-site; MYR 56,000 - 89,000; Full time

Job summary

Hair Soul is seeking an Outlet Manager to lead our Sabahan team in Johor Bahru, Malaysia. You will manage daily outlet operations, develop your team, and deliver exceptional customer experiences while driving business targets.

Accommodations and flight are provided for relocation. You will motivate staff, coach performance, handle customer consultations, manage stock and store standards, and report progress to management.

Responsibilities

• Lead, motivate and coach the team to achieve sales and service targets.
• Oversee daily outlet operations and ensure company SOPs are followed.
• Monitor individual staff performance and provide regular coaching.
• Conduct customer consultations, recommend suitable treatment plans and support sales conversions.
• Handle customer feedback and complaints professionally.
• Manage staff schedules, inventory, outlet cleanliness and operational standards.
• Plan and execute sales activities to improve customer retention and outlet performance.
• Report outlet performance, challenges and improvement plans to management.

Job description

Hair Soul is seeking an Outlet Manager to lead our Sabahan team in Johor Bahru, Malaysia. You will manage daily outlet operations, develop your team, and deliver exceptional customer experiences while driving business targets.

Accommodations and flight are provided for relocation. You will motivate staff, coach performance, handle customer consultations, manage stock and store standards, and report progress to management.