Outlet Manager - F&B Ops, Team Lead & Growth

CHAGEE (M) SDN. BHD.; Kuching; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Basic plus fixed allowance & incen

On-job Training & Development Provided

Career Advancement

Free CHAGEE Drinks

EPF SOCSO

Job summary

CHAGEE is seeking Assistant Store Manager/Store Manager for MetroCity Kuching, Sarawak. Join a fast-growing tea beverage brand and lead front-line operations to deliver excellent service and product quality.

You will forecast sales, plan staff rosters, recruit and train new team members, manage inventory and cash handling, and ensure adherence to outlet guidelines.

This role offers on-the-job training, competitive allowances, and opportunities for career advancement within CHAGEE across Malaysia.

Qualifications

• Candidate must possess at least SPM certification.
• Has prior working experience responsible on F&B outlet.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Responsibilities

• Forecast and set sales targets with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Skills

F&B Operations

Team Leadership

Customer Service

Education

SPM certification

Job description

CHAGEE is seeking Assistant Store Manager/Store Manager for MetroCity Kuching, Sarawak. Join a fast-growing tea beverage brand and lead front-line operations to deliver excellent service and product quality.

You will forecast sales, plan staff rosters, recruit and train new team members, manage inventory and cash handling, and ensure adherence to outlet guidelines.

This role offers on-the-job training, competitive allowances, and opportunities for career advancement within CHAGEE across Malaysia.