Assistant Store Manager/ Store Manager (Kota Kinabalu)

CHAGEE (M) SDN. BHD.; West Coast Division; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Free CHAGEE drinks

EPF & SOCSO

Training & development provided

Fixed allowance & incentives

Job summary

CHAGEE is seeking an Assistant Store Manager/Store Manager for our Kota Kinabalu outlet in Sabah. You will lead daily operations, oversee beverage preparation per in-house recipes, and ensure quality and guest satisfaction.

The role involves staff management, scheduling, inventory oversight, and cost control to achieve profitability. Candidates should have F&B outlet experience and own transport; training and career advancement are provided.

Qualifications

• SPM certification is required.
• Experience in managing or assisting in a food & beverage outlet.
• Ability to work in a fast-paced environment and lead a team.
• Willingness to travel and possess own transport.
• On-job training and career development opportunities provided.

Responsibilities

• Manage and plan outlet operations and staff per shift.
• Prepare weekly work schedules and ensure adequate staffing.
• Oversee inventory, cash receipts, and payments (cash, card, e-wallet).
• Monitor costs (raw materials, staff, utilities) to meet profitability targets.
• Ensure adherence to the store operation guide and quality standards.
• Deliver best customer experience and handle issues/complaints effectively.
• Maintain outlet cleanliness, equipment, and arrange maintenance as needed.

Skills

Teamwork

Customer service

Food & beverage operations

Cash handling

Education

SPM certification

Job description

Assistant Store Manager/ Store Manager (Kota Kinabalu)

We are looking for Assistant Store Manager/ Store Manager for our new outlet at Kota Kinabalu, Sabah. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Expected to work at highest standard at all time to ensure outlets product and service quality.

Manage and to brew the beverage based out in-house recipe.

Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.

Forecast and set sales target with actions in place to meet sales target set.

Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.

Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.

Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.

Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.

Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.

Ensure outlet operation guide is adhere to by outlet and staff at all time.

Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.

Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.

Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Requirements:

Candidate must possess at least SPM certification.

Have prior working experience responsible on F&B outlet.

Able to work as a team to achieve outlet target and ensure smooth outlet process.

Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Possess own transportation and willing to travel.

Basic plus fixed allowance & incentives provided

On-job Training & Development Provided

Career Advancement based on candidate on-job performance

Free CHAGEE Drinks

EPF SOCSO

CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 7,000+ stores globally.

As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages.

The Brand was established in Malaysia in Year 2019. Since then, we are currently operating more than 150 outlets across the whole Malaysia.

CHAGEE TOGETHER!

CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 7,000+ stores globally.

As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages.

The Brand was established in Malaysia in Year 2019. Since then, we are currently operating more than 150 outlets across the whole Malaysia.

What can I earn as an Assistant Store Manager