Supervisor

San Francisco Coffee; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

San Francisco Coffee in Kuala Lumpur is seeking a hands-on Supervisor to support the Outlet Manager with daily operations. You will lead the team, ensure opening and closing procedures follow SOPs, supervise cashier activities, and help implement promotions.

You will monitor cash flow, verify daily sales, manage stock ordering and receiving, and mentor baristas to deliver excellent service. The role also involves driving sales opportunities, maintaining clean premises, and handling paperwork

Qualifications

• Eligibility to work in Malaysia.
• Experience as a barista.

Responsibilities

• Assist and report to Assistant Manager / Outlet Manager on outlet operation matters.
• Lead and demonstrate the team the operation process according to SOP.
• Assure the opening and closing process is smooth and according SOP.
• Assure the cashier operation process is smooth and according SOP.
• Assure marketing promotions are implemented correctly in outlet.
• Monitor and ensure daily outlet cashflow is accurate and healthy.
• Count and verify daily sales and bank-in according to SOP.
• Assure stock ordering and receiving is correct and in good condition.
• Train and supervise baristas and develop their skills; monitor progress.
• Identify business opportunities to maximize sales.
• Maintain store cleanliness and housekeeping.
• Provide the best quality service and drive the team to do the same.
• Assist Outlet Manager on paperwork and reporting process.

Education

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Job description

A Supervisor takes on a range of roles including:

Assist and report to Assistant Manager / Outlet Manager on outlet operation matters.

Lead and demonstrate the team the operation process according SOP.

Assure the opening and closing process is smooth and according to SOP.

Assure the cashier operation process is smooth and according to SOP.

Assure the marketing promotion implement correctly in outlet.

To monitor and assure daily cashflow of outlet is accurate and healthy.

Count and verify daily sales at the end of the day and proceed to bank-in according to SOP.

Assure the stock ordering and receiving is correct and in good condition.

To train, guide and supervise barista task and develop them to be the best barista in the outlet, and able to monitor their work progress effectively.

Identify business opportunities to maximize sales.

Maintaining store cleanliness and housekeeping.

Provides the best and quality service and to drive the team to practice the same.

Assist Outlet Manager on paperwork and reporting process.

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a barista?

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 50 which now includes presence not only in the Klang Valley, but also Negeri Sembilan & Penang. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 50 which now includes presence not only in the Klang Valley, but also Negeri Sembilan & Penang. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.